Network Security Engineer L1

Position : Network Security Engineer

Experience : 2 -

Job Location :

Shift

Graduation Mandatory

Job Responsibilities:

• Handles first level calls/cases from Enterprise customers.
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling.
• Driving case progression as per the SLA
• Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
• Backlog Management and meet the expectation set with customers.
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client.
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it.
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing PCNSE certification within 120 days of go-live

Technical skills:

• 2+ years of experience in data networking, routing & switching & network security.
• Network security experience is must.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.
• Knowledge of Server Load Balancing (SLB), VRRP and IGMP