Network Engineer

Key Responsibilities

• Handle day-to-day operations and respond to network-related tickets promptly and effectively.
• Handling issues like Network down, Network slowness, BGP Flapping etc.
• Responsible for configuring and troubleshooting network devices like routers, switches, access points.
• Collaborate with site support person to verify the power supply and physical connectivity.
• Engaging ISP and onsite Engineers to resolve internet or link down issues.
• Ensure stable and reliable network services.
• Day-to-day network performance monitoring.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Trouble ticket generation and response; carrier interface and escalations (Internal and External).
• Installation of network hardware and software.
• Completion of Service-Now tickets within the SLA. Perform network configuration changes in accordance with change management process.
• Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary.
• Create and maintain network documentation as it relates to network configuration, network diagrams and processes.
• Experience in troubleshooting Network traffic Flow, Packet analysis/capture and Monitoring.
• Ability to work independently/under minimal supervision and in a team environment, managing multiple tasks and priorities.
• DDI (DNS), products like infoblox, qip etc. or on Linux based BIND dns servers.

Qualifications:

• 3-5 years of experience in the Network space across a highly diverse Enterprise
• Understanding of Network operating system (Cisco IOS).
• Proven experience in network troubleshooting and problem-solving.
• Strong understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; MPLS; STP, RSTP, .1q VLANs, VPC, HSRP, VRRP, STP, VLAN etc), Wireless (Cisco and Juniper) and DDI (DNS, DHCP and IPAM)
• Ability to take ownership of day-to-day network operations and respond to tickets efficiently.
• Excellent communication and interpersonal skills to work effectively with users and cross-functional teams.
• Detail-oriented and well-organized, with the ability to manage multiple tasks and priorities effectively.
• Certifications such as CCNA, CCNP CCNA, CCNP,JNCIS-ENT,JNCIS-SPin networking or related fields are a plus.