Job
Description
As a Product Support Engineer for the NextGen connectivity platform at our company, you will play a crucial role in providing advanced-level technical support to customers facing complex network issues. Your responsibilities will include: - Providing technical support to customers on routing, switching, and security technologies. - Analyzing and troubleshooting network-related problems using advanced methodologies, tools, and protocols. - Acting as the primary point of contact for customers, effectively communicating technical issues and providing timely resolutions. - Escalating unresolved issues to higher-level support or engineering teams when necessary. - Collaborating with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. - Documenting troubleshooting steps, solutions, and best practices for knowledge sharing. - Staying updated on industry trends and pursuing professional development opportunities. To excel in this role, you will need: - 2-5 years of experience in network engineering or technical support with a focus on advanced troubleshooting. - Strong foundational knowledge in TCP, ARP, Subnetting, MTU, TTL, and common Header information. - Experience with network troubleshooting tools and protocols like Wireshark and SNMP. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced environment and manage multiple priorities. - Industry certifications such as CCNA, CCNP, or relevant associate/professional certifications. Preferred qualifications include: - Experience in a technical assistance center or similar customer support environment. - Good routing and switching basics. - Familiarity with VMWARE ESXi would be an additional benefit. Join us in shaping the future of our flagship product and be part of our ambitious journey at Quvia. Please note that Quvia will never ask for personal banking information or request money from job applicants. If you have any doubts, please contact us directly at [https://www.quvia.ai/careers](https://www.quvia.ai/careers). As a Product Support Engineer for the NextGen connectivity platform at our company, you will play a crucial role in providing advanced-level technical support to customers facing complex network issues. Your responsibilities will include: - Providing technical support to customers on routing, switching, and security technologies. - Analyzing and troubleshooting network-related problems using advanced methodologies, tools, and protocols. - Acting as the primary point of contact for customers, effectively communicating technical issues and providing timely resolutions. - Escalating unresolved issues to higher-level support or engineering teams when necessary. - Collaborating with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. - Documenting troubleshooting steps, solutions, and best practices for knowledge sharing. - Staying updated on industry trends and pursuing professional development opportunities. To excel in this role, you will need: - 2-5 years of experience in network engineering or technical support with a focus on advanced troubleshooting. - Strong foundational knowledge in TCP, ARP, Subnetting, MTU, TTL, and common Header information. - Experience with network troubleshooting tools and protocols like Wireshark and SNMP. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced environment and manage multiple priorities. - Industry certifications such as CCNA, CCNP, or relevant associate/professional certifications. Preferred qualifications include: - Experience in a technical assistance center or similar customer support environment. - Good routing and switching basics. - Familiarity with VMWARE ESXi would be an additional benefit. Join us in shaping the future of our flagship product and be part of our ambitious journey at Quvia. Please note that Quvia will never ask for personal banking information or request money from job applicants. If you have any doubts, please contact us directly at [https://www.quvia.ai/careers](https://www.quvia.ai/careers).
