Network Engineer

Job Description

Role Description: Troubleshooting highly complex customer network issues (LAN & WAN) and providing corrective actions to restore customer services Troubleshooting and resolving highly complex WAN issues in coordination with carriers & suppliers Maintaining and taking periodical backup of all IT components Designing, updating the WAN & LAN diagrams and documenting network details Responsibility for creation of MOP/SOP, change management Responsibility for technical documentation of customer network and updating internal knowledge database Proactive monitoring of Solarwinds Performing impact and risk assessments for the planned and project tasks Performance tuning of Network devices Providing technical inputs for monthly customer service review reports and creation of Service Improvement Plans Assist in creation of Root Cause Analysis (RCA) with Level 2 and Level 1 engineers Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 2 network engineers and other staff as necessary Other Responsibility: Hands-on experience of troubleshooting Cisco ASR, ISR routers, 4600 and 6500 switches, MERAKI wireless controllers Hands-on knowledge and working experience in Security Productions such as ASA ,FTD, Checkpoint Firewall and WSA appliance Expertise in CISCO switch ( 4500,6500 and 9500 + Nexus would be added advantage) Good Knowledge of Routing & Switching Protocol, Network Monitoring and remote management tools Experience in handling CISCO L3 and L2 Devices Knowledge in MPLS and VPN networks F5 load balance knowledge and working experience would be an added advantage