Installing/upgrading Windows server OS from Windows Server 2008 ,2012,2016 to Windows Server 2019 Candidates should be able to coordinate with the applications vendor to get the issues resolved after upgrade. Providing independent technical support for staff and users after OS upgrade Troubleshooting/solving systems and server errors for which Server Roles and features knowledge is must. Reviewing system error logs and fixing user-reported errors Event logs understanding is must Managing user access Monitoring system performance Detailed knowledge of Windows server setup, deployment, and maintenance Experience with server patching, DHCP, DNS and Networks Good to have experience in Active Directory Good communication skills Bachelors degree in Information Technology or Computer Science
Experience 10+ Years Academic Qualifications B.E. / B.Tech. / Any IT Graduate Role Description: Designs, implements, and maintains complex systems with respect to modelling, quality control, access, auditing, development, etc. Designs, implements, and maintains reporting environments and data warehouses from base PeopleSoft data sources Researches and helps implement more advanced modules and features of the databases (e.g., replication, clustering, partitioning, etc.) Develops and documents standards for proper PeopleSoft database administration Leads complex projects which are consistent with the growth of Asplundh, DBA Services and Personal growth Controls and monitors database and application security and integrity Troubleshoots all database and/or application-related performance issues Monitors database/application transaction activity and utilization May assist Application Developers with performance tuning of SQL, queries, and database objects May assist Application Developers in developing stored procedures and/or triggers Formulates and documents policies, procedures, and standards relating to PeopleSoft management Prescribes user access requirements based on analysis of system function and end user service needs Provide advice, support, and guidance to the programmers, developers and other DBAs regarding code review, design, and problems Reviews database design and integration of systems and makes recommendations regarding enhancements and/or improvements Installs and upgrades PeopleSoft systems Creates and maintains PeopleSoft Application Servers and Web Server Creates and maintains PeopleSoft Process Schedulers Provides 24x7 problem management support when needed
Role Overview : - We are seeking a dynamic and experienced IT Operations and Service Management Manager to lead and manage our IT operations across multiple data centers and end-user environments. This role combines technical leadership with service delivery management, overseeing a team of L1 and L2 system/network administrators and service desk professionals. The person will be responsible for ensuring high availability, performance, and reliability of data center infrastructure, network components, and end-user support services. Support window 3 PM IST to 12 AM IST Key Responsibilities : - Data Centre Services : - Closely work with the team to manage servers, virtual machines (VMs), storage systems, and network devices. Ensure uptime, security, and compliance across multiple data center locations. Coordinate patch management, upgrades, and preventive maintenance. Provide strategic guidance on infrastructure improvements and technology adoption. Network Operations Centre (NOC) : - Oversee NOC activities including monitoring, incident response, and escalation. Monitor network health and proactively address performance issues. Implement ITIL best practices for incident, problem, and change management. Service Desk : - Supervise service desk operations and ensure timely resolution of end-user issues. Ensure efficient handling of tickets, incidents, and service requests. Lead and mentor service desk resources handling end-user issues and NOC activities. Other Responsibilities : - Serve as the primary technical liaison between internal stakeholders and IT operations. Own end-to-end service delivery across data centers and user environments. Define and monitor SLAs, KPIs, and performance metrics. Drive continuous improvement initiatives and service optimization. Provide regular updates to leadership on operational status and risks. Collaborate with cross-functional teams for project planning and execution. Prepare reports and dashboards for service performance and improvement plans. Mentor and manage technical teams to foster growth, collaboration, and performance excellence. Identify training needs and support resources to improve Service delivery. Identify and pursue additional revenue opportunities through value-added services and client engagement. Act as the main technical point of contact for Clients technical needs and providing Solutions. Understand Clients requirements and tailor solution implementations to meet specific business goals. Conduct regular account reviews, providing updates and insights on Services delivered and improvement project progress status. Guide clients for product upgrades, ensuring seamless transitions and minimal disruptions to their business operations. Maintain and strengthen relationships with key decision-makers and stakeholders within client organizations. Contribute to strategic planning for clients, proactively identifying opportunities and potential risks, and developing solutions to mitigate them. Collaborate with DataCenter Vendors to get the Services and solutions implemented right first time and in time. Work with teams on IT Infrastructure projects planning and successful, on time delivery. Qualifications & Skills : - Bachelors degree in Computer Science, Information Technology, or related field. 10+ years of experience in IT infrastructure, service delivery, or technical account management. Strong knowledge of data center technologies, virtualization, and networking. Experience managing service desk and NOC operations. Proven leadership and team management skills. Ability to work in a fast-paced, multi-location environment. Strong analytical mindset with a focus on service excellence. Passion for mentoring and developing technical teams. ITIL certification preferred; PMP or similar project management certification is a plus. Excellent communication, problem-solving, and stakeholder management abilities. Brief knowledge of the Compliance standards like ISO 27001, PCI DSS, BCMS etc w.r.t. technical controls implementation and monitoring Brief knowledge in Cloud platforms like Azure and AWS
Cloud Infrastructure Knowledge: Solid understanding of cloud computing concepts and architectures. Familiarity with virtualized environments, containers, and orchestration tools. Strong troubleshooting skills, especially related to cloud infrastructure and containerized environments. Experience with OpenStack: Proven experience in managing and troubleshooting OpenStack environments (e.g., Nova, Glance, Neutron, Horizon). Experience with OpenStack architecture and components. Ability to work with OpenStack CLI and APIs. Experience with Kubernetes: Strong knowledge of Kubernetes concepts such as Pods, Services, and Namespaces. Experience with Kubernetes operations (e.g., Helm charts, kubectl , monitoring tools). Experience managing Kubernetes clusters, troubleshooting performance issues, and managing resources. Trouble shooting Ceph related issues. CEPH Cluster Monitoring with basic commands Check for down OSDs, quorum, PG status Identify host issues, escalate accordingly Validate connectivity, volume lock status Extract logs Scripting & Automation: Experience in scripting (e.g., Python, Bash) for automation of repetitive tasks. Knowledge of Infrastructure as Code ( IaC ) tools like Ansible, Terraform, or similar.
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