.NET Support L1

As an experienced .Net Support L1 professional with 3 to 5 years of hands-on experience, you have the opportunity to join our dynamic team in Bangalore and contribute to a forward-thinking organization where innovation and collaboration are valued. Your key responsibilities in this role will include providing L1 technical support for .Net applications, efficiently diagnosing and resolving issues. You will be expected to perform troubleshooting, root cause analysis, and escalate unresolved issues to higher support levels or development teams when necessary. Collaborating with clients to gather detailed information about issues and ensuring quick resolution will be a crucial part of your daily tasks. Additionally, you will support application deployment, upgrades, patches, and ensure stable performance in live environments while documenting issues, resolutions, and actions taken in adherence to SLAs. To excel in this role, you should possess a good understanding of web application architecture and ITIL principles, along with proficiency in using ticketing tools like Jira, ServiceNow, or similar platforms. Excellent communication and problem-solving skills will be essential for handling client interactions and technical issues effectively. It would be advantageous if you have experience with cloud platforms such as Azure or AWS, as well as familiarity with CI/CD pipelines and Agile working environments. If you hold a Bachelor's degree in Computer Science, IT, or a related field, and are looking to further develop your career in .Net application support, we encourage you to apply for this position based in Bangalore.,