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ARC Support Engineer - L3

Hewlett Packard Enterprise

10.0 - 15.0 years

17 - 26 Lacs

Bengaluru, Karnataka, India

On-site

Lead and drive troubleshooting on Customer reported issues. Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. Gain in-depth knowledge of the infrastructure and technologies that are present in customer s network profile; including their network topology, features, configurations, and service history, which results in faster resolution. Partners internally with other Services teams to deliver focused support by participating in Customer reviews...

Posted 2 weeks ago

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