About the Role: We are seeking an experienced Online Systems & Backup Specialist to join our MSP technical support team. This position will focus on proactive server and network maintenance, ensuring the reliability of our clients' systems and backups using industry-leading tools such as ConnectWise PSA , Datto , Barracuda , and Axcient . This is a hands-on technical role ideal for professionals with a strong background in IT infrastructure, backup management, server operations, and preventive maintenance for MSP environments. Key Responsibilities: System & Server Maintenance Perform monthly , quarterly , and annual maintenance as per SOP guidelines. Conduct and document test restores of backups (VM/file/folder) on Datto, Barracuda, or Dropsuite platforms. Push antivirus to unprotected endpoints via ConnectWise Automate. Verify health of hypervisors (ESXi/Hyper-V) and ensure probes are reporting correctly. Review event logs and resolve identified issues. Perform server disk space, volume health, and uptime checks. Apply critical system and application updates regularly. Run domain controller health checks (dcdiag, repadmin). Perform Disaster Recovery (DR) simulations annually. Backup & Cloud Monitor Datto and Barracuda backups for errors, test cloud-to-cloud backups, and verify integrity. Ensure backup retention policies are properly enforced and documented. Networking/Security/AD Conduct monthly baseline internet performance tests. Review firewall logs and AD security groups. Document and maintain firewall configurations (SonicWall). Perform firmware checks and policy reviews on network hardware. Review and update network diagrams and perform annual network audits . Documentation & Ticketing Open and manage tickets on the ConnectWise PSA Maintenance Board . Log all maintenance activities, resolutions, backup verifications, and infrastructure updates. Required Skills & Experience: 3–5 years of experience in system/network maintenance within an MSP environment. Hands-on experience with ConnectWise PSA/Automate , Datto , Barracuda , Hyper-V/ESXi , and Dropsuite . Strong understanding of Active Directory , firewall configurations , and Windows Server environments . Knowledge of network topologies , DR planning , and backup/restoration procedures . Excellent verbal and written English communication skills. Preferred Certifications: Datto Certified Specialist Microsoft Azure or Windows Server Certification CompTIA Network+ or Security+ Shift & Work Environment: Night Shift: Monday to Friday (8 hours/day) On-site role from our secured operations center in Mohali Why Join Us? Work with global clients in a stable and growth-driven MSP environment Expand your skills with hands-on exposure to cutting-edge backup and RMM tools Competitive compensation and performance-based growth opportunities
As an experienced Online Systems & Backup Specialist joining our MSP technical support team, your primary focus will be on proactive server and network maintenance to ensure the reliability of our clients" systems and backups. You will utilize industry-leading tools such as ConnectWise PSA, Datto, Barracuda, and Axcient to carry out your responsibilities effectively. Your role will involve conducting various maintenance tasks according to SOP guidelines, including monthly, quarterly, and annual server maintenance. You will also be responsible for performing and documenting test restores of backups on platforms like Datto, Barracuda, or Dropsuite, as well as pushing antivirus updates to unprotected endpoints using ConnectWise Automate. Verifying the health of hypervisors, reviewing event logs, and ensuring critical system and application updates are applied regularly are also key aspects of your responsibilities. Monitoring Datto and Barracuda backups for errors, testing cloud-to-cloud backups, and enforcing backup retention policies are vital tasks related to backup and cloud management that you will handle. Additionally, conducting baseline internet performance tests, reviewing firewall logs and AD security groups, and maintaining firewall configurations will be part of your networking, security, and AD responsibilities. Your role will also involve documenting all maintenance activities, resolutions, backup verifications, and infrastructure updates, as well as opening and managing tickets on the ConnectWise PSA Maintenance Board. The ideal candidate for this position should have at least 3-5 years of experience in system/network maintenance within an MSP environment, hands-on experience with ConnectWise PSA/Automate, Datto, Barracuda, Hyper-V/ESXi, and Dropsuite, and a strong understanding of Active Directory, firewall configurations, and Windows Server environments. Preferred certifications for this role include Datto Certified Specialist, Microsoft Azure or Windows Server Certification, and CompTIA Network+ or Security+. The shift for this position is the night shift, Monday to Friday, with an on-site requirement at our secured operations center in Mohali. Join our team to work with global clients in a stable and growth-driven MSP environment, where you will have the opportunity to expand your skills with hands-on exposure to cutting-edge backup and RMM tools. Competitive compensation and performance-based growth opportunities await you in this role.,
You are invited to join our team for the position of AR Process (Medical billing) in Mohali. We are looking for candidates who have a Graduation in any stream OR are 12th pass with a minimum of 6 months experience in a BPO environment and possess excellent communication skills in English. As part of this role, you will be offered a competitive salary of 20,000 CTC (16,100 INHAND) with potential increments up to 5,000 after 90 days. Additionally, you will undergo 10 days of comprehensive training with a stipend of 4,000. The work schedule is 5 days a week with weekends off (Saturday-Sunday). Joining our team will provide you with the opportunity for professional growth and development in a supportive work environment. You will also benefit from competitive salary and incentives. This is a full-time and permanent position with the following details: - Job Types: Full-time, Permanent - Schedule: Monday to Friday, Night shift, US shift - Benefits: Leave encashment, Paid time off, Performance bonus, Yearly bonus - Experience: Total work of 1 year is preferred - Work Location: In person If you are looking for a challenging yet rewarding opportunity in the AR Process (Medical billing) field, we encourage you to apply and become a part of our dynamic team.,