About the Role: We are seeking an experienced Online Systems & Backup Specialist to join our MSP technical support team. This position will focus on proactive server and network maintenance, ensuring the reliability of our clients' systems and backups using industry-leading tools such as ConnectWise PSA , Datto , Barracuda , and Axcient . This is a hands-on technical role ideal for professionals with a strong background in IT infrastructure, backup management, server operations, and preventive maintenance for MSP environments. Key Responsibilities: System & Server Maintenance Perform monthly , quarterly , and annual maintenance as per SOP guidelines. Conduct and document test restores of backups (VM/file/folder) on Datto, Barracuda, or Dropsuite platforms. Push antivirus to unprotected endpoints via ConnectWise Automate. Verify health of hypervisors (ESXi/Hyper-V) and ensure probes are reporting correctly. Review event logs and resolve identified issues. Perform server disk space, volume health, and uptime checks. Apply critical system and application updates regularly. Run domain controller health checks (dcdiag, repadmin). Perform Disaster Recovery (DR) simulations annually. Backup & Cloud Monitor Datto and Barracuda backups for errors, test cloud-to-cloud backups, and verify integrity. Ensure backup retention policies are properly enforced and documented. Networking/Security/AD Conduct monthly baseline internet performance tests. Review firewall logs and AD security groups. Document and maintain firewall configurations (SonicWall). Perform firmware checks and policy reviews on network hardware. Review and update network diagrams and perform annual network audits . Documentation & Ticketing Open and manage tickets on the ConnectWise PSA Maintenance Board . Log all maintenance activities, resolutions, backup verifications, and infrastructure updates. Required Skills & Experience: 3–5 years of experience in system/network maintenance within an MSP environment. Hands-on experience with ConnectWise PSA/Automate , Datto , Barracuda , Hyper-V/ESXi , and Dropsuite . Strong understanding of Active Directory , firewall configurations , and Windows Server environments . Knowledge of network topologies , DR planning , and backup/restoration procedures . Excellent verbal and written English communication skills. Preferred Certifications: Datto Certified Specialist Microsoft Azure or Windows Server Certification CompTIA Network+ or Security+ Shift & Work Environment: Night Shift: Monday to Friday (8 hours/day) On-site role from our secured operations center in Mohali Why Join Us? Work with global clients in a stable and growth-driven MSP environment Expand your skills with hands-on exposure to cutting-edge backup and RMM tools Competitive compensation and performance-based growth opportunities

As an experienced Online Systems & Backup Specialist joining our MSP technical support team, your primary focus will be on proactive server and network maintenance to ensure the reliability of our clients" systems and backups. You will utilize industry-leading tools such as ConnectWise PSA, Datto, Barracuda, and Axcient to carry out your responsibilities effectively. Your role will involve conducting various maintenance tasks according to SOP guidelines, including monthly, quarterly, and annual server maintenance. You will also be responsible for performing and documenting test restores of backups on platforms like Datto, Barracuda, or Dropsuite, as well as pushing antivirus updates to unprotected endpoints using ConnectWise Automate. Verifying the health of hypervisors, reviewing event logs, and ensuring critical system and application updates are applied regularly are also key aspects of your responsibilities. Monitoring Datto and Barracuda backups for errors, testing cloud-to-cloud backups, and enforcing backup retention policies are vital tasks related to backup and cloud management that you will handle. Additionally, conducting baseline internet performance tests, reviewing firewall logs and AD security groups, and maintaining firewall configurations will be part of your networking, security, and AD responsibilities. Your role will also involve documenting all maintenance activities, resolutions, backup verifications, and infrastructure updates, as well as opening and managing tickets on the ConnectWise PSA Maintenance Board. The ideal candidate for this position should have at least 3-5 years of experience in system/network maintenance within an MSP environment, hands-on experience with ConnectWise PSA/Automate, Datto, Barracuda, Hyper-V/ESXi, and Dropsuite, and a strong understanding of Active Directory, firewall configurations, and Windows Server environments. Preferred certifications for this role include Datto Certified Specialist, Microsoft Azure or Windows Server Certification, and CompTIA Network+ or Security+. The shift for this position is the night shift, Monday to Friday, with an on-site requirement at our secured operations center in Mohali. Join our team to work with global clients in a stable and growth-driven MSP environment, where you will have the opportunity to expand your skills with hands-on exposure to cutting-edge backup and RMM tools. Competitive compensation and performance-based growth opportunities await you in this role.,