238 Msbi Jobs

Description The Service Management Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.Are you passionate about service management, customer experience, business analytics, and love working with the latest technologies in a dynamic environment to drive business valueDo you have a burning desire to move fast and be boldThen we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML)) to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to create and maintain strong working relationships. Build knowledge of TR products and services, and the related services we depend upon from our internal and external Service Providers. Learn the impact service issues have from a customer and employee perspective. Help strengthen partnerships and build cross-team collaboration on key service improvement initiatives. Be responsive to internal stakeholder needs and engage with stakeholders across multiple functions. Typical daily work may include but is not limited to complex data mining, trend analysis, metric and report production, process flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of incident, problem, change and other practice areas for enhanced accuracy of data quality, root cause analysis and identification of preventative measures. Support the recurring service performance reporting cycle (e.g., weekly, monthly, quarterly). About You: Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level. Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) preferably a combination. Strong communication and collaboration skills. Strong analytical and problem-solving skills. Proven ability to learn and apply new technologies. Development experience preferred. Strong IT Service Management and standards experience preferred. ITIL Certification preferred. 4+ year university degree preferred. #LI-KP2 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Job Overview Foster effective collaboration with diverse teams across various functions and regions. Collect and analyze large datasets to identify patterns, trends, and insights that will inform business strategies and decision-making processes. Develop and maintain reports, dashboards, and other tools to monitor and track supply chain performance. Assist in the development and implementation of supply chain strategies that align with business objectives. Identify and suggest solutions to potential supply chain risks and challenges. Build data models and perform data mining to discover new opportunities and areas of improvement. Conduct data quality checks to ensure accuracy, completeness, and consistency of data sets. What your background should look like: 5+ years of hands-on experience in Data Engineering within the supply chain domain. Proficiency in Azure Data Engineering technologies, including but not limited to ETL processes Azure Data Warehouse (DW) Azure Databricks MS SQL Strong expertise in developing and maintaining scalable data pipelines, data models, and integrations to support analytics and decision-making Experience in optimizing data workflows for performance, scalability, and reliability. Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). Location

Senior Azure Data Engineer ? L1 Support

How will you make an impact? Developing and maintaining Power BI datasets Designing and developing interactive dashboards and reports Collaborating with stakeholders to understand data needs Analyzing datasets to uncover trends and insights Maintaining data accuracy and integrity within BI systems Translating business requirements into technical specifications Have you got what it takes? Experience 4 - 7 years Proficiency with Power BI - Must Expertise in DAX and SQL Strong knowledge of data modeling techniques Expertise in creating Power BI dashboards Knowledge in paginated reports Excellent communication and documentation skills. High self-learning ability Service orientation High level of English What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 6769 Reporting into: Manager Role Type: Individual Contributor

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Azure Analytics Services, Knowledge of RAR, Knowledge of SAP ProjectsWBS S Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in driving the success of application initiatives and fostering a collaborative environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Analytics Services.- Strong understanding of cloud computing concepts and architecture.- Experience with data integration and ETL processes.- Familiarity with data visualization tools and techniques.- Ability to design and implement scalable analytics solutions. Additional Information:- The candidate should have minimum 12 years of experience in Microsoft Azure Analytics Services.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Azure Analytics Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to support their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Analytics Services.- Strong understanding of cloud computing concepts and architecture.- Experience with data integration and ETL processes.- Familiarity with data visualization tools and techniques.- Ability to troubleshoot and optimize application performance. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Azure Analytics Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Template Job Title - GN - SONG - Service - CX - Value Architect - Analyst Management Level :11 - Analyst Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Experience:2-5 years of experience in strategy/value office & consulting roles with P&L exposure Educational Qualification:MBA from a tier 1 institute Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesTranslate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices (when appropriate). Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Collaborate with other value architects, both offshore & onshore, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional InformationGood understanding of sales, service & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. About Our Company | AccentureQualification Experience:2-5 years of experience in strategy/value office & consulting roles with P&L exposure Educational Qualification:MBA from a tier 1 institute

Template Job Title - GN - SONG - Service - CX - Value Architect - Analyst Management Level :11 - Analyst Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Experience:2-5 years of experience in strategy/value office & consulting roles with P&L exposure Educational Qualification:MBA from a tier 1 institute Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesTranslate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices (when appropriate). Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Collaborate with other value architects, both offshore & onshore, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional InformationGood understanding of sales, service & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. About Our Company | AccentureQualification Experience:2-5 years of experience in strategy/value office & consulting roles with P&L exposure Educational Qualification:MBA from a tier 1 institute

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Microsoft Azure Data Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of software solutions, while also performing maintenance and enhancements to existing applications. You will be responsible for delivering high-quality code and contributing to the overall success of the projects you are involved in, ensuring that client requirements are met effectively and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct code reviews to ensure adherence to best practices and coding standards. Professional & Technical Skills: -Must have experience on Azure Synapse and Pyspark.- Must To Have Skills: Proficiency in Microsoft Azure Data Services.- Strong understanding of cloud computing concepts and architecture.- Experience with data integration and ETL processes.- Familiarity with database management systems and data modeling.- Ability to troubleshoot and resolve technical issues efficiently.-Must have experience on Azure Synapse. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Azure Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Azure Analytics Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the effort to design, build, and configure applications- Act as the primary point of contact- Manage the team and ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Analytics Services- Good To Have Skills: Experience with cloud platforms such as AWS or Google Cloud- Strong understanding of statistical analysis and machine learning algorithms- Experience with data visualization tools such as Tableau or Power BI- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Azure Analytics Services- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

job requisition idJR1027513 Job Summary Synechron is seeking an experienced and detail-oriented Senior MSBI Developerexpertise in MSBI (Microsoft Business Intelligence) to join our data and analytics team. In this role, you will contribute to designing, developing, and maintaining robust reporting and data integration solutions that support our business objectives. Your expertise will help deliver actionable insights, improve decision-making processes, and enhance overall data management efficiency within the organization. Software Required Skills: MSBI Suite (including SSIS, SSRS, SSAS) SQL Server (including SQL Server Management Studio and Query Performance Tuning) VersionsRecent versions of SQL Server (2016 or later preferred) Proven experience in creating complex reports, data transformation, and integration workflows Preferred Skills: Power BI or other visualization tools Experience with cloud-based data solutions (e.g., Azure SQL, Synapse Analytics) Overall Responsibilities Develop, implement, and maintain MSBI solutions such as SSIS packages, SSRS reports, and data models to meet business requirements Collaborate with business stakeholders and data teams to gather reporting needs and translate them into scalable solutions Optimize and troubleshoot existing reports and data pipelines to improve performance and reliability Ensure data accuracy, security, and compliance within reporting processes Document solution architectures, workflows, and processes for ongoing support and knowledge sharing Participate in team initiatives to enhance data governance and best practices Contribute to strategic planning for data platform evolution and modernization Technical Skills (By Category) Programming Languages: RequiredSQL (Advanced proficiency in query writing, stored procedures, and performance tuning) PreferredT-SQL scripting for data transformations and automation Databases / Data Management: RequiredDeep knowledge of relational database concepts with extensive experience in SQL Server databases PreferredFamiliarity with data warehouse concepts, OLAP cubes, and data mart design Cloud Technologies: DesiredBasic understanding of cloud-based data platforms like Azure Data Factory, Azure Synapse Frameworks and Libraries: Not directly applicable, focus on MSBI tools Development Tools and Methodologies: Experience working within Agile development environments Data pipeline development and testing best practices Security Protocols: Implement data security measures, role-based access controls, and ensure compliance with data privacy policies Experience 8 to 10 years of professional experience in software development with substantial hands-on MSBI expertise Demonstrated experience in designing and deploying enterprise-level BI solutions Domain experience in finance, healthcare, retail, or similar industries is preferred Alternative candidacyExtensive prior experience with BI tools and proven success in similar roles may be considered in lieu of exact industry background Day-to-Day Activities Design and develop SSIS data integration workflows to automate data loading processes Create and optimize SSRS reports and dashboards for various organizational units Engage in troubleshooting and resolving technical issues in existing BI solutions Collaborate with data architects, developers, and business analysts to align data solutions with business needs Conduct code reviews, testing, and validation of reports and data pipelines Participate in scrum meetings, planning sessions, and stakeholder discussions Ensure documentation of solutions, processes, and workflows for ease of maintenance and scalability Qualifications Bachelors degree or equivalent in Computer Science, Information Technology, or related field Relevant certifications in Microsoft BI or SQL Server (e.g., Microsoft Certified Data Engineer Associate) preferred Ongoing engagement in professional development related to BI, data management, and analytics tools Professional Competencies Analytical mindset with strong problem-solving abilities in data solution development Capable of working collaboratively across diverse teams and communicating technical concepts effectively Stakeholder management skills to interpret and prioritize reporting needs Adaptability to evolving technologies and continuous learning mindset Focus on delivering high-quality, sustainable data solutions with attention to detail Effective time management, prioritizing tasks to meet project deadlines

Job Track Description: Create and support complex DB Objects like Stored Procedures, Custom Functions and Triggers for both Data Warehouse and application development. Performance tuning of DB Objects, ETL and SSRS Reports. Design the ETL, Analysis and Reporting solutions. Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Create and support ETL processes using SSIS and SQL Server Jobs Convert legacy reports to modern technologies using Microsoft BI platform. Develop and maintain a thorough understanding of business needs from both technical and business perspectives. Guide the team members for the best solutions. Effectively prioritize and execute tasks in a high-pressure environment. Qualifications / Experience Bachelor\u2019s/Master\u2019s degree in Computer Science / Computer Engineering or equivalent experience 6+ years of experience in SQL Server 5+ years of experience in Microsoft BI Stack & Reporting solutions (mainly Power BI & SSRS) including development of reports (RDLs, T-SQL, complex stored procedures, subscriptions, MDX), and Dimensions, Facts & Cubes Data Modeling/Data Warehouse Design experience Experience in ETL packages using SSIS is desirable. Strong understanding of SDLC and version control Excellent oral and written communication skills

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Data Factory. Experience: 5-8 Years.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Req ID: 321918 We are currently seeking a ETL and BDX developer to join our team in Bangalore, Karntaka (IN-KA), India (IN). "¢ Develop and maintain Power BI dashboards, reports, and datasets. "¢ Collaborate with stakeholders to gather and analyse business requirements. "¢ Design robust and scalable data models using Power BI and underlying data sources. "¢ Write complex DAX expressions for calculated columns, measures, and KPIs. "¢ Optimize performance of Power BI reports and data models. "¢ Integrate Power BI with other data sources (SQL Server, Excel, Azure, SharePoint, etc.). "¢ Implement row-level security and data access control. "¢ Automate data refresh schedules and troubleshoot refresh failures. "¢ Mentor junior developers and conduct code reviews. "¢ Work closely with data engineering teams to ensure data accuracy and integrity. "¢ Exp working on Power Query and data flows. "¢ Strong in writing SQL queries Total Exp7 "“ 10 Yrs.

Experience - 4 years - 6 years Location - Chennai / Mumbai / Pune / Bangalore Must have minimum 2+ years of experience in design & development using MS SQL Server technology ( prefer 2016 or above version). Must have worked in Agile development environment and familiar with all Agile/Scrum process. Should have work experience working with Data warehouse project/s. Very strong knowledge of functions, stored procedures, TSQL, triggers. Query optimization/Performance tuning techniques. Must be familiar with ETL concepts and good on implementing ETL. Must have analytical mindset and should have experience in resolving issues on time. Experience of implementing programming best practice, especially around scalability, automation, optimization, and performance. Knowledge on JIRA(for task list, user story)/Bit bucket( code repository tool), RLM is an added advantage. Knowledge of NoSQL databases/Hadoop-Hive will be added advantage.

? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Power BI Visualization on cloud. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Azure+ SQL+ ADF+ Databricks +design+ Architecture( Mandate) Total experience in data management area for 10 + years with Azure cloud data platform experience Architect with Azure stack (ADLS, AALS, Azure Data Bricks, Azure Streaming Analytics Azure Data Factory, cosmos DB & Azure synapse) & mandatory expertise on Azure streaming Analytics, Data Bricks, Azure synapse, Azure cosmos DB Must have worked experience in large Azure Data platform and dealt with high volume Azure streaming Analytics Experience in designing cloud data platform architecture, designing large scale environments 5 plus Years of experience architecting and building Cloud Data Lake, specifically Azure Data Analytics technologies and architecture is desired, Enterprise Analytics Solutions, and optimising real time 'big data' data pipelines, architectures and data sets.

Azure Data Factory Azure Databricks Azure SQL database Synapse Analytics Logic App Azure Functions Azure Analysis Service Active Directory Azure Devops Python Pyspark

Oracle CC&B (Customer Care & Billing) Experienced Techno Functional Consultant ( 5 to 10 Years ) Must have at least 2 CC&B implementation experience with end-to-end implementation experience in Power, Water, Gas domain Ability to understand requirements, documents & do discussions with client. Able to create External Design Document and conceptual solutions in CC&B with reference to . Sound knowledge in modules like billing, payments, meter read and meter management, collections, case management, new connections etc. Certification in Oracle Utilities Customer Care and Billing. Converting detailed design specifications into high quality working programs; maintain existing software enhancements and customer interfaces. Hands on development experience using OUAF (Oracle Utilities Application Framework) and Java. Can write effective custom programs, modify software enhancements and interfaces, debug issues and provide solutions on a timely manner. Experience in Config tool, Web-services for external systems, CC&B batches and algorithms. Ability to write unit-test cases, execute unit-test scripts, document expected and actual results within the allotted time frames. Understand and follow version control and coding standards. Ability to identify and articulate program design and performance risks. Provides recommendations for improved system performance. Revises existing custom solutions, providing release and maintenance documentation. Provide support to other team members when required.

Skillsets- SQL or PLSQL or ETL or DWH or PowerBI. Data warehouse is not mandatory. But should be really good in SQL, Postgre SQL . F2F interview at Kochi Only Kerala candidates

Establish and implement best practices for DBT workflows , ensuring efficiency, reliability, and maintainability. Collaborate with data analysts, engineers, and business teams to align data transformations with business needs. Monitor and troubleshoot data pipelines to ensure accuracy and performance. Work with Azure-based cloud technologies to support data storage, transformation, and processing Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong MS SQL, Azure Databricks experience Implement and manage data models in DBT, data transformation and alignment with business requirements. Ingest raw, unstructured data into structured datasets to cloud object store. Utilize DBT to convert raw, unstructured data into structured datasets, enabling efficient analysis and reporting. Write and optimize SQL queries within DBT to enhance data transformation processes and improve overall performance Preferred technical and professional experience Establish best DBT processes to improve performance, scalability, and reliability. Design, develop, and maintain scalable data models and transformations using DBT in conjunction with Databricks Proven interpersonal skills while contributing to team effort by accomplishing related results as required

Bachelors Degree plus at least 5-7 years of experience with minimum 3+years in SQL development Strong working knowledge on advanced SQL capabilities like Analytics and Windowing function Working knowledge of 3+ years on some RDBMS database is must have Exposure to Shell scripts for invoking the SQL calls Exposure to the ETL tools would be good to have Working knowledge on Snowflake is good to have Location: Hyderabad, Pune, Bangalore