Job
Description
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. Our workplace embraces diversity and inclusion, a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing for future advancements. Encouraging you to take every opportunity to further your career within our global team. The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function. Accountable for service delivery at the highest level, ensuring client satisfaction and successful business operations continuation. Primary objective: Ensure managed service for all clients, maintaining operational IT infrastructure and systems. Deliver contracted Managed Services outcomes, assist in planning, building, and supporting managed services to meet business objectives. **Experience:** - Total 10 years experience with a minimum of 8 years in security-related products & services in a reputable organization. - 3 years minimum experience at L3 level. **Skills:** - Experience in 5 or more security areas (Firewall, Anti- ATP, NIPS, WAF, etc.). - Knowledge of Security Orchestration Automation and Response (SOAR), SIEM solutions, and DAM solutions. - Overall knowledge/experience of Architectural Design and Best practices on Network and Cyber Security. - Mandatory Certification: At least one Security certification - PMP/ITIL expert/CISA/CISM/CISSP **Key Responsibilities:** - Proactively monitor and drive service delivery. - Manage client incidents, provide solutions, evaluate regional client reviews. - Maintain accurate client information repository, create a list of client requirements. - Run managed services operations aligned with SMSO process. - Provide operational support, review training requirements, engage with clients. - Plan and implement service improvement priorities, ensure tracking and monitoring of performance. - Responsible for day-to-day running, resource planning, work allocation, and identifying improvement opportunities. **Knowledge and Attributes:** - Organizational and team management skills. - Excellent communication skills, ability to collaborate. - Understanding of budgets and cost management. - Time management, prioritization, delegation abilities. - Focus on client-centricity, business outcomes, and team guidance. - Ability to work across cultures and social groups, in pressurized environments, and adapt to change. **Academic Qualifications and Certifications:** - Bachelors degree in Information Technology or related field. - ITIL certification desirable. **Required Experience:** - Coaching and mentoring engineering teams. - Implementing continual service improvement initiatives and organizational change management. - Experience in domain towers like Network, Collaboration/Customer Experience, Cloud, Security, Data Center. **Workplace type:** On-site Working NTT DATA is an Equal Opportunity Employer.,
