MS Exchange Administrator
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 350,000 EY people. As part of Enterprise Technology, you ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies.
This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same.
Knowledge sharing and training of team members.
Your key responsibilities
- Traditional MS Exchange Server Administration and Infrastructure Administration.
- Active Directory Administration.
- Possess strong troubleshooting capabilities.
- Follow ITIL defined processes such as incident, problem and change management that are established within the organization.
- Participate in project activities where requested relating to migrations, build outs and other infra related areas
- Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.
Skills and attributes for success
To qualify for the role, you must have
- Analytical ability in supported core technologies for large user bases
- Sound judgment and tact in decision-making
- Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)
- Strong teaming, organization and time management skills
- Excellent communication skills - written / verbal skills
- Cross cultural awareness
- Knowledge of ITIL method processes
- Ability to manage strategic vendors like Microsoft support and Microland support.
- Willingness to share knowledge and should be able to impart classroom / hands on training to others in system
Technical skills to include
- Exchange Online and Microsoft Teams (Microsoft 365) administration and management of hybrid Exchange and integrated collaboration environments.
- Microsoft Exchange Server 2016/2019/Subscription Edition administration and troubleshooting.
- Microsoft 365 Administration, including Exchange Online, Teams and related services
- Microsoft Outlook 2016/2019/Microsoft 365 Apps (Outlook 2025) configuration and end-user support.
- Exchange Management tools, including maintenance and monitoring tools.
- Skilled in supporting Modern Workplace tools and resources.
- Strong understanding of Windows Server 2016/2019/2022, Active Directory, DNS, IIS configuration, and other core network services supporting Exchange.
- PowerShell / Graph API Scripting for automation, reporting, and configuration management.
- SCOM Exchange Monitoring skills are preferable.
- PowerShell Scripting.
Working knowledge of Microsoft 365 Security & Compliance features, Exchange Online Protection (EOP), and Defender for Office 365.
Ideally, you ll also have
- Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure.
- Backup, High Availability, Disaster Recovery and Site Resilience
- Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE Iron Port and Exchange EOP)
- Security technologies within Exchange
- Email Archiving & Retention
- Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc
- Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2013 or later with a thorough understanding of its design and architecture.
- One or more years of hands-on experience with Microsoft Exchange Server installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture
- Experience with working in a large global Exchange implementation / Migration project
- Flexibility to work in night shifts as required
What we offer
As part of this role, youll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here s a snapshot of what we offer
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Continuous learning
You ll develop the mindset and skills to navigate whatever comes next. -
Success as defined by you
We ll provide the tools and flexibility, so you can make a significant impact, your way. -
Transformative leadership
We ll give you the insights, coaching and confidence to be the leader the world needs. -
Diverse and inclusive culture
You ll be accepted for who you are and empowered to use your voice to help others find theirs.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
