As a Security Operations Center (SOC) Executive, you will be responsible for monitoring physical assets across the country for a specific site. Your primary role will involve analyzing reported issues, identifying problem areas, and collaborating with team members to improve service quality and prevent future incidents. It will be your duty to ensure that all issues are resolved within the specified Service Level Agreement (SLA) requirements. In cases where the problems exceed the scope of a SOC Executive, you will be expected to escalate events or incidents to the 2nd level team promptly. Additionally, you will be responsible for fault handling, which includes identifying, responding to, and resolving issues on-site within the SLA. Your role will also involve carrying out event and incident localization, resolution, and escalation based on provided instructions. As part of the position, you must be willing to work in rotational shifts as required without any hesitation. Furthermore, you will contribute to the team effort by performing any other duties assigned by the management. Your flexibility and proactive approach will be crucial in ensuring the smooth operation of the Security Operations Center and meeting service quality standards.,
Role Overview: As a SOC Executive, your main responsibility will be to monitor the physical assets across the country for a site. You will be required to analyze the issues reported, identify problem areas, and work with team members to enhance the quality of service and prevent future issues. It is vital that you meet the SLA requirements by closing the issues within the specified SLA. In case of problems that cannot be resolved within your scope as a SOC Executive, you should escalate the events/incidents to the 2nd level team on time. Key Responsibilities: - Analyze the issues reported and identify problem areas - Work with team members to enhance the quality of service - Prevent future issues by devising solutions - Meet SLA requirements by closing the issues within the specified SLA - Escalate events/incidents to the 2nd level team when necessary - Handle faults and escalate by responding to and fixing issues within the SLA - Carry out event and incident localization/resolution/escalation as per given instructions - Be willing to work in rotational shifts without hesitation - Contribute as a team member by performing other duties as assigned by Management Qualifications Required: - Bachelor's degree in a related field or equivalent work experience - Previous experience in a similar role preferred - Strong analytical and problem-solving skills - Excellent communication and teamwork abilities - Ability to work effectively in a fast-paced environment - Willingness to learn and adapt to changing requirements Company Details: (Please note that there are no additional details of the company provided in the job description),