Job
Description
Required Technical Skills Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova) Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB) CI/CD Tools: Jenkins, Fastlane, GitHub Actions, GitLab CI/CD, Azure DevOps Monitoring & Debugging: Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, ELK Stack Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions Key Responsibilities 1 Mobile App Incident Management & Troubleshooting Provide Level 2/3 support for mobile applications, resolving crashes, UI/UX issues, and API failures. Diagnose application crashes, performance bottlenecks, and memory leaks in Ionic and Swift-based apps. Monitor logs and errors using Firebase Crashlytics, Sentry, AppDynamics, and New Relic. Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, BMC Remedy). Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes. 2 API & Backend Integration Support Troubleshoot RESTful and GraphQL API failures, ensuring smooth backend integration. Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In. Debug network issues using Charles Proxy, Postman, and API Gateway Logs (AWS, Azure API Gateway, Kong, Apigee). 3 Mobile Performance Monitoring & Optimization Optimize CPU, memory, and battery consumption for mobile applications. Reduce app startup time, optimize rendering performance, and improve caching strategies. Work with profiling tools (Xcode Instruments, Chrome DevTools, Lighthouse) to analyze and optimize performance. Debug and fix slow response times, frozen screens, and UI glitches. 4 Crash Analysis & Log Monitoring Investigate application crashes using Firebase Crashlytics, Xcode Debugger, and Ionic Capacitor Logs. Monitor mobile app logs using Splunk, ELK Stack, or Azure Monitor. Handle failed transactions, missing push notifications, and data sync issues. 5 Security & Compliance Management Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards. Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID). Monitor user access and role-based authentication (RBAC, SAML, OAuth2, Firebase Auth, Azure AD). 6 CI/CD & Deployment Support Support CI/CD pipelines for mobile apps using Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps. Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution. Debug and resolve failed builds, rejected submissions, and signing certificate issues. 7 Cloud & Push Notification Support Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM). Support cloud-based mobile services such as AWS Amplify, Azure Mobile Apps, Google Firebase. Handle real-time messaging issues, data synchronization problems, and offline mode inconsistencies. 8 Collaboration & Documentation Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements. Maintain troubleshooting guides, issue logs, and SOPs for mobile application support.
