Job description: ➢ Contact debtors via phone to discuss overdue payments. ➢ Guiding the customers if they have any challenges to make the payments and resolving the customer queries with the help of the supervisor. ➢ Creating and maintaining the customer feedback reports in system. ➢ Collaborate with other departments to address disputes and discrepancies. ➢ Have to comply with 100% compliance. ➢ Achieving the day/weekly/month wise collection / call / quality targets. ➢ Adherence to the process shift timings. Qualifications: ➢ Should have Graduate or undergraduate. ➢ Must be DRA Certified. ➢ Collaborate with other departments to address disputes and discrepancies. ➢ Ability to handle difficult conversations professionally ➢ Proven Experienced in tele collections and customer service. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Application Question(s): Have you completed DRA certification? Language: Hindi (Preferred) English (Preferred) Work Location: In person
➢ Contact debtors via dialer to discuss overdue payments. ➢ Guiding the customers if they have any challenges to make the payments and resolving the customer queries with the help of the supervisor. ➢ Creating and maintaining the customer feedback reports in system. ➢ Collaborate with other departments to address disputes and discrepancies. ➢ Have to comply with 100% compliance. ➢ Achieving the day/weekly/month wise collection / call / quality targets. ➢ Adherence to the process shift timings. Note: Need Tamil & Telegu telecallers Job Types: Full-time, Permanent Pay: Up to ₹350,000.00 per year Benefits: Paid time off Provident Fund Work Location: In person