MITS - Service Now Developer - L4

• Application Development & Customization:

  Develop and customize ServiceNow applications and services, including workflows, forms, and user interfaces, to meet business requirements.

• Integration Design & Implementation:

  Design and implement integrations between ServiceNow and other enterprise systems using APIs and other integration tools.

• Script Writing & Maintenance:

  Write and maintain client scripts, business rules, UI policies, and other custom scripts to enhance functionality and user experience.

• Testing & Quality Assurance:

  Conduct unit testing and support user acceptance testing to ensure the quality and functionality of developed solutions.

• Technical Documentation:

  Create and maintain detailed technical documentation for developed solutions and customizations.

• Support & Maintenance:

  Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing enhancements as needed.

• Collaboration & Requirement Gathering

  : Work closely with IT teams, business stakeholders, and other developers to gather requirements and deliver solutions that align with business goals.

Education

• Bachelor s degree in Computer Science, Information Technology, or a related field, preferred

Experience

• Four (4) or more years of experience in ServiceNow development and customization, required.
• Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting. Strong understanding of ITIL processes, preferred.
• Four (4) or more years working in conjunction with onshore teams to deliver solutions, preferred
• Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, required.
• Experience with ticketing systems and remote management tools, required.
• Experience in large complex ERP deployment, preferred.
• Experience working in a consulting environment, preferred.

License/Certification:

• ServiceNow Certified System Administrator (CAD) and Certified Implementation Specialist preferred.

Other Knowledge, Skills, & Abilities

• Excellent communication skills, professionalism, positive attitude, and desire to learn.
• Ability to effectively work both with a team and independently.
• Excellent analysis and problem-solving skills