The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities Meet and exceed sales targets Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with customers Qualifications 2-5 years' quota carrying sales experience Experience and working knowledge of CRM systems Demonstrable track record of over-achieving quota Strong written and verbal communication skills Show more Show less
Responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen, and forward incoming phone calls Ensure the reception area is tidy and presentable Receive, sort, and distribute daily mail and deliveries Maintain office security by following safety procedures Handle outgoing calls to clients and potential customers for business purposes Provide basic and accurate information in-person and via phone/email Perform other clerical duties such as filing and photocopying Qualifications High school diploma or equivalent Proven work experience as a Receptionist, Front Office Representative, or similar role Familiarity with office organization and optimization techniques Proficient in Microsoft Office Suite Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Customer service attitude Skills Microsoft Office Telephone Etiquette Customer Service Time Management Multitasking Data Entry Conflict Resolution Problem Solving Written and Verbal Communication
BPO technical support job description This job description outlines the responsibilities, qualifications, and skills required for a Technical Support role within a Business Process Outsourcing (BPO) environment. Job summary/objective Provide technical assistance and troubleshooting to customers or internal staff, addressing issues related to hardware, software, and network connectivity. Diagnose and resolve technical problems efficiently and effectively, ensuring user satisfaction and minimizing disruptions. Responsibilities Provide technical support via phone, email, or chat, responding promptly to inquiries and resolving issues. Troubleshoot hardware, software, and network problems, diagnosing faults and implementing solutions. Install, configure, and maintain computer systems, applications, and network components. Escalate complex or unresolved technical issues to higher-level support or specialized teams as needed. Provide timely and accurate feedback to customers, keeping them informed of the status of their requests. Document all support activities, including steps taken to resolve issues, in a tracking system. Maintain accurate records of customer interactions and technical resolutions. Collaborate with other technical teams to ensure seamless problem resolution. Identify opportunities to improve processes and workflows within the technical support team. Maintain a positive attitude and remain calm under pressure, especially during challenging situations. Stay updated on relevant technologies and trends, participating in training and development programs. May also include: Walk customers through common phone hardware and software configurations to maximize service functionality. Assisting with installation of Ethernet and Coaxial cabling as well as various network or security systems. Qualifications High school diploma or equivalent; a degree in computer science or information technology is advantageous. Prior experience in technical support, desktop support, or a similar role. Proficiency in operating systems such as Windows, macOS, or Linux. Experience with remote desktop applications and help desk software. Knowledge of networking principles and operating systems. Skills Excellent problem-solving and troubleshooting skills. Strong verbal and written communication skills to clearly explain technical concepts. Ability to learn new software and hardware quickly and adapt to changing technologies. Strong customer service focus and interpersonal skills. Time management and ability to prioritize and manage multiple cases simultaneously. Attention to detail and a process improvement mindset. Desirable skills (optional) Certification in Microsoft, Linux, or Cisco technologies. Experience in programming, HTML/CSS, or scripting languages. Knowledge of specific software relevant to the industry or client
Company: Misty IT Services Position: Back Office – Technical Support Location: LDA Colony, Krishna Nagar, Alambagh, Lucknow Employment Type: Full-time Role Overview Misty IT Services is hiring Back Office Executives (Technical Support) for its Lucknow office. The role primarily involves handling back-office operations, data management, and providing basic support to the technical team. Key Responsibilities Maintain and update data records accurately in Excel. Prepare daily/weekly reports and share with the team. Communicate with internal teams through email and calls in English. Assist in handling queries and escalating technical issues to the concerned team. Support the operations team in day-to-day back-office activities. Required Skills & Qualifications Proficiency in MS Excel (data entry, formatting, basic formulas). Good communication skills in English (written & verbal). Minimum qualification: Graduate / Diploma holder. Freshers are welcome; prior experience in back office/technical support is a plus. Ability to work accurately and manage multiple tasks. What We Offer Professional work environment with growth opportunities. Hands-on experience in operations and support processes. Competitive salary and performance-based incentives.