Key Responsibilities Coordinate and confirm bookings with partner hotels, resolving any real-time issues to ensure smooth check-in/check-out Assist in day-to-day backend operations, such as processing bookings, cancellations, refunds, and follow-ups Liaise with hotel partners for booking confirmations, updates, and resolving partner-side issues Be the first point of contact for customers across phone, email, chat, and other channels Tackle customer grievances, complaints, and queries with empathy, urgency, and accuracy Identify patterns in customer queries or partner concerns and suggest improvements to streamline operations Update and manage customer interactions using tools like Google Sheets, CRMs, etc. About Company: MiStay is an online hotel booking platform that allows booking hotel rooms by a pack of hours and flexible check-in/check-out times. We are changing the rules of hospitality to make travel flexible and fair to travelers.
As an intern at the company, your day-to-day responsibilities will involve: - Reaching out to hotels in different cities over a call, pitching the concept of our brand, sharing the partnership proposal, and completing the contract - Coordinating with the hotels to collect required data, negotiating the best prices, and onboarding the hotel to our company's platform - Managing and communicating with hotels to ensure price competitiveness About the company: MiStay is an online hotel booking platform that allows booking hotel rooms by a pack of hours and flexible check-in/check-out times. They are changing the rules of hospitality to make travel flexible and fair to travelers.,