Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 4+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 4+ years of experience in IVR application development, including Nuance grammar development, GRAT, GRE. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools, and Genesys Composer. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Bachelor’s degree in a technology-related field or equivalent professional experience. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. You'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time. Automate test preparation and execution processes by integrating with APIs. Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. Conduct manual and automated testing, logging detailed defects using Rally (Agile Central). Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. Qualifications 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain. 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience of Genesys call routing and custom CTI softphone application development. Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse. Skilled in API testing and experienced with Cyara Service Libraries and Postman. Experienced in load testing using Cyara Cruncher. Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery. Nice to have: Digital experience with Voicebot, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 4+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 4+ years of experience in IVR application development, including Nuance grammar development, GRAT, and GRE. Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools, and Genesys Composer. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Bachelor’s degree in a technology-related field or equivalent professional experience. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities. Responsibilities: Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. Craft clean, efficient, and maintainable code adhering to industry best practices and standards. Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development. Qualifications 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework. Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI. Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities. Solid understanding of Google as a Software-as-a-Service platform. Experience with Azure Composer Bots. Proven troubleshooting and analytical skills in complex, distributed environments. Familiarity with SQL and experience working with relational databases. Experience integrating web services into applications. Proficient in Agile and Scrum development methodologies. Bachelor’s degree in a technology-related field or equivalent experience. Nice to have: Experience with programming languages such as JavaScript, Python, or Node.js. Familiarity with automated testing practices. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation group's goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project. Qualifications 5+ years of proven experience in the QA Automation area. Hands-on experience with Python 3x, including advanced use of Decorators. Detailed knowledge of Python data structures: Lists, Dictionaries, Sets, and Tuples. Solid understanding of programming techniques and algorithms, including OOP and multithreading. Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Experienced user of Linux-based operating systems. Strong knowledge of software development processes and testing methodologies. Proficient in using JIRA, Git, and other project/bug-tracking systems. Excellent analytical and troubleshooting skills, thriving in team settings. Nice to have: Solid interpersonal, reliable, and communication skills. Pro-activity in the investigation of new opportunities for automation. Experience with AWS/GCP Automation frameworks for CI/CD processes. Experience in Test Automation projects for cloud computing solutions (private or public). Practical experience with MySQL. Experience with Salesforce, ServiceNow or MS Dynamics configuration. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation group's goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project. Qualifications 5+ years of proven experience in the QA Automation area. Hands-on experience with Python 3x, including advanced use of Decorators. Detailed knowledge of Python data structures: Lists, Dictionaries, Sets, and Tuples. Solid understanding of programming techniques and algorithms, including OOP and multithreading. Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Experienced user of Linux-based operating systems. Strong knowledge of software development processes and testing methodologies. Proficient in using JIRA, Git, and other project/bug-tracking systems. Excellent analytical and troubleshooting skills, thriving in team settings. Nice to have: Solid interpersonal, reliable, and communication skills. Pro-activity in the investigation of new opportunities for automation. Experience with AWS/GCP Automation frameworks for CI/CD processes. Experience in Test Automation projects for cloud computing solutions (private or public). Practical experience with MySQL. Experience with Salesforce, ServiceNow or MS Dynamics configuration. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.