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Telecom Customer Success Manager HCLTech

7.0 - 15.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Telecom Customer Success Manager (T-CSM) at HCLTech, you will be responsible for customer success, operational excellence, and account growth within the Telecom domain. This is a strategic leadership role where your primary focus will be on ensuring customer satisfaction, providing operational support, and driving growth opportunities. Key Responsibilities: - Provide Customer Reference Guide for service information, tool training, and client engagement information - Enable customers on VEC, review and reinforce as needed to maximize self-service utilization - Engage early by reviewing contracts and amendments to oversee contractual obligations - Conduct regular pro-active...

Posted 2 days ago

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