Microsoft Dynamics - CE Application Support

Job Title: D365 CE - Support Consultant

Job Location: Hyderabad, India

Shifts: Rotational Shifts

Worksite: Onsite (100%)

About WCT:

Microsoft's technology stack.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary:

D365 CE Application Support Consultant

Key Responsibilities:

• Act as L2/L3 support for

  functional and application-related issues

  in Dynamics 365 CE.
• Provide application support for modules like

  Sales

  ,

  Customer Service

  ,

  Marketing

  , or

  Field Service

  .
• Troubleshoot business process issues and resolve functional tickets raised by end-users.
• Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules).
• Assist in

  UAT

  ,

  release validation

  , and

  documentation

  of fixes or enhancements.
• Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues.
• Conduct training sessions or create user guides for new features or process changes.
• Communicate with stakeholders, business analysts, and end users to capture functional requirements.
• Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills:

• 0 to 2 years/Freshers of hands-on experience with

  Dynamics 365 CE functional support

  .
• Strong understanding of

  CE modules

  (Sales, Service, etc.) and business processes.
• Familiarity with configuring

  forms, views, dashboards

  ,

  security roles

  ,

  queues

  , etc.
• Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.
• Basic understanding of

  Power Platform

  and its integration with Dynamics CE.
• Good communication skills to coordinate with business teams and technical staff.

Preferred Skills (Good to Have):

• Microsoft certification:

  PL-200

  ,

  MB-910

  ,

  MB-210

  , or similar.
• Exposure to

  Azure DevOps

  , work item tracking, and release pipelines.
• Experience working in an

  ITIL framework

  for support ticket management.
• Familiarity with

  Power BI

  ,

  Excel templates

  , or

  reporting tools

  for CE.