Microsoft 365 Administrator – L2

Key Responsibilities

Microsoft 365 Administration

• Administer and manage Microsoft 365 tenant and core services
• Manage users, licenses, groups, roles, and access policies
• Configure and maintain Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams

Exchange Online & Email Management

• Handle mailbox provisioning, migrations, retention policies, and mail flow rules
• Troubleshoot email delivery issues, spam filtering, and security alerts
• Manage shared mailboxes, distribution lists, and resource mailboxes

Identity & Access Management

• Manage Azure AD / Entra ID users, groups, and role-based access control (RBAC)
• Support Hybrid Identity, Azure AD Connect, and directory synchronization issues
• Implement Conditional Access and MFA policies

Security & Compliance

• Configure Microsoft Defender (Office 365 security features)
• Manage data loss prevention (DLP), retention, and compliance policies
• Assist in security incident investigation and remediation

L2 Support & Troubleshooting

• Handle L2 incidents related to Microsoft 365 services
• Perform root cause analysis (RCA) and provide permanent fixes
• Escalate complex issues to L3 / Microsoft Support with proper documentation

Monitoring, Reporting & Documentation

• Monitor service health, alerts, and usage reports
• Prepare operational MIS reports and audit documentation
• Maintain SOPs, KB articles, and configuration documentation

Required Skills & Technical Expertise

• Strong hands-on experience in Microsoft 365 administration (L2 level)
• Expertise in Exchange Online, SharePoint Online, OneDrive, and Teams
• Good knowledge of Azure AD / Entra ID, MFA, Conditional Access
• Understanding of Microsoft 365 security & compliance features
• Experience with PowerShell for basic automation and reporting
• Familiarity with ITIL processes (Incident, Change, Problem Management)

Tools & Technologies

• Microsoft 365 Admin Center
• Exchange Admin Center
• Azure AD / Entra ID
• PowerShell
• Ticketing tools (ServiceNow, Freshservice, Jira – any)

Educational Qualification

• B.E. / B.Tech / MCA / Diploma in IT, Computer Science, or equivalent
• Microsoft certifications (MS-102, MS-500, Azure fundamentals) – Preferred

Preferred Candidate Profile

• 4–7 years of relevant Microsoft 365 administration experience
• Strong troubleshooting and documentation skills
• Ability to work independently and handle escalations
• Immediate joiner or short notice preferred

Job Types: Full-time, Permanent

Pay: ₹588,647.95 - ₹800,000.00 per year

Work Location: In person