* Job Title: * Tellecaller * Reports to :*OPD Manager * Location: * Micro care ENT hospitals, KPHB * Job Type: * Full-time Job Summary: The Telecaller is responsible for managing all telephonic communication for the hospital. This includes handling a high volume of inbound and outbound calls to provide information, schedule appointments, address patient inquiries, and ensure a seamless and positive experience for all callers. The ideal candidate must possess excellent communication skills, a patient and empathetic demeanor, and a strong understanding of customer service principles within a healthcare context. Key Responsibilities: * Patient Communication : Handle inbound calls from new and existing patients, providing accurate information about hospital services, departments, and medical procedures. * Appointment Management: Schedule, confirm, and reschedule patient appointments with doctors and specialists, ensuring accuracy and efficiency. * Outbound Calls : Make follow-up calls to patients regarding appointment reminders, feedback, and post-discharge inquiries. * Inquiry Resolution : Address patient and visitor queries and concerns promptly and professionally, escalating complex issues to the appropriate department or personnel. * Data Management : Maintain and update patient records in the hospital's CRM or patient management system with accurate details of conversations and transactions. * Information Dissemination : Provide clear and concise information about hospital policies, visiting hours, billing, and insurance procedures. * Lead Generation : In some cases, make outbound calls to potential patients or clients to promote hospital services, health check-up packages, or promotional offers. * Confidentiality : Adhere to all healthcare policies and regulations, ensuring patient confidentiality and data privacy at all times. Qualifications: *Degree, diploma or equivalent; additional education in a related field is a plus. * Proven experience as a telecaller, customer service representative, or in a similar role, preferably within the healthcare or hospitality industry. * Fluency in the local language(s) and excellent command of English (both verbal and written). Required Skills : * Exceptional Communication : Clear, professional, and empathetic communication skills over the phone. * Active Listening : The ability to listen attentively to patient concerns and understand their needs. * Patience and Empathy : A compassionate and patient-centered approach to handle a diverse range of callers, including those who may be distressed or in pain. * Problem-Solving : The ability to think on your feet and resolve issues efficiently. * Attention to Detail : Meticulous record-keeping and a high degree of accuracy in scheduling and data entry. * Technical Proficiency : Familiarity with CRM software, telephone systems, and basic computer applications. * Product/Service Knowledge : A quick learner who can rapidly gain an in-depth understanding of the hospital's services, departments, and medical terminology. * Stress Management : The ability to remain calm and composed while handling a high volume of calls and difficult situations.*How to Apply:* Send your resume and a cover letter to hr@microcareenthospitals.com. Job Types: Full-time, Permanent, Fresher Pay: ₹206,993.95 - ₹1,506,655.74 per year Work Location: In person
Job Description : Purchase and Stores Executive Job Title : Purchase and Stores Executive Department : Procurement / Stores Reports To : Supply Chain Manager / Operations Manager Job Summary We are seeking a detail-oriented and proactive Purchase and Store Executive to manage the procurement of materials and oversee the storage and distribution of inventory. The ideal candidate will be responsible for sourcing quality products, negotiating with vendors, maintaining stock levels, and ensuring accurate records of all store-related transactions. Key Responsibilities Purchasing Duties: Identify and evaluate suppliers, obtain quotations, and negotiate price, quality, and delivery terms. Issue purchase orders and ensure timely procurement of materials and supplies. Track orders and ensure timely delivery of goods. Maintain and update a list of approved suppliers and product catalogues. Develop cost-saving strategies and vendor relationships to improve efficiency. Store Management Duties: Receive, inspect, and store incoming materials as per standards and documentation. Maintain proper stock levels, ensure FIFO/FEFO principles are followed. Maintain accurate inventory records and reconcile physical stock with system records. Coordinate with production, sales, and other departments to fulfill inventory requirements. Conduct regular stock audits and report discrepancies. Qualifications: Bachelor’s degree in Supply Chain Management, Business Administration, or related field. 2–4 years of experience in purchasing and/or storekeeping roles. Knowledge of inventory software (e.g., Tally, ERP systems, SAP) is an advantage. Strong negotiation, communication, and analytical skills. Attention to detail and strong organizational abilities. Key Skills: Procurement and vendor management Inventory control and stock management Data entry and record keeping Negotiation and communication Problem-solving and time management Working Conditions: Office and store/warehouse environment. May require occasional visits to vendors or suppliers. How to Apply: Send your resume and a cover letter to [email protected] . or visit to office. Job Types: Full-time, Permanent Pay: ₹206,993.95 - ₹1,506,655.74 per year Work Location: In person
Job Description : Purchase and Stores Executive Job Title : Purchase and Stores Executive Department : Procurement / Stores Reports To : Supply Chain Manager / Operations Manager Job Summary We are seeking a detail-oriented and proactive Purchase and Store Executive to manage the procurement of materials and oversee the storage and distribution of inventory. The ideal candidate will be responsible for sourcing quality products, negotiating with vendors, maintaining stock levels, and ensuring accurate records of all store-related transactions. Key Responsibilities Purchasing Duties: Identify and evaluate suppliers, obtain quotations, and negotiate price, quality, and delivery terms. Issue purchase orders and ensure timely procurement of materials and supplies. Track orders and ensure timely delivery of goods. Maintain and update a list of approved suppliers and product catalogues. Develop cost-saving strategies and vendor relationships to improve efficiency. Store Management Duties: Receive, inspect, and store incoming materials as per standards and documentation. Maintain proper stock levels, ensure FIFO/FEFO principles are followed. Maintain accurate inventory records and reconcile physical stock with system records. Coordinate with production, sales, and other departments to fulfill inventory requirements. Conduct regular stock audits and report discrepancies. Qualifications: Bachelor’s degree in Supply Chain Management, Business Administration, or related field. 2–4 years of experience in purchasing and/or storekeeping roles. Knowledge of inventory software (e.g., Tally, ERP systems, SAP) is an advantage. Strong negotiation, communication, and analytical skills. Attention to detail and strong organizational abilities. Key Skills: Procurement and vendor management Inventory control and stock management Data entry and record keeping Negotiation and communication Problem-solving and time management Working Conditions: Office and store/warehouse environment. May require occasional visits to vendors or suppliers. How to Apply: Send your resume and a cover letter to hr@microcareenthospitals.com. or visit to office. Job Types: Full-time, Permanent Pay: ₹206,993.95 - ₹1,506,655.74 per year Work Location: In person
Job Tittle: Sr. HR Executive. Reports to : CEO Location: Micro care ENT hospitals, KPHB Job Type: Full-time Job Description: Company: Micro Care ENT Hospitals Location: Kukatpally, Hyderabad Position: Sr. HR Executive About Micro Care ENT Hospitals: Micro Care ENT Hospitals is a renowned and trusted name in super-specialty ENT (Ear, Nose, and Throat) care. With a commitment to clinical excellence and compassionate patient service, we have been serving the community for years. We are looking for a dynamic and experienced HR professional to join our team and contribute to our mission by nurturing our most valuable asset – our people. Job Overview: The Sr. HR Executive will be responsible for managing the entire employee lifecycle and supporting the development and implementation of HR strategies, policies, and practices. This role requires a proactive individual with strong knowledge of HR functions, excellent interpersonal skills, and a deep understanding of the unique dynamics within a healthcare environment. Key Responsibilities: 1. Talent Acquisition & Onboarding: Manage end-to-end recruitment for clinical (doctors, nurses, technicians) and non-clinical staff (administrative, support). Source candidates through various channels, conduct interviews, and facilitate the selection process. Prepare and issue appointment letters and ensure a smooth onboarding and induction process for new hires. 2. HR Operations & Payroll Support: Maintain and update employee records and personal files with high confidentiality. Manage attendance, leaves, and other HRIS data. Assist the accounts department with payroll processing by providing necessary inputs like attendance, leaves, and deductions. Handle full and final settlements. 3. Performance Management: Assist in implementing the performance appraisal system and ensure timely completion of cycles. Guide managers on setting KPIs and providing constructive feedback to their teams. Track and analyze performance data. 4. Training & Development: Identify training needs across departments in coordination with department heads. Organize and coordinate training programs, including soft skills and hospital-specific protocol trainings. Evaluate the effectiveness of training programs. 5. Employee Engagement & Relations: Develop and implement employee engagement initiatives to foster a positive work culture. Address employee grievances in a timely and effective manner. Conduct exit interviews, analyze feedback, and recommend corrective actions. 6. Statutory & Compliance: Ensure compliance with all labor laws (PF, ESI, Professional Tax, etc.) and statutory requirements relevant to the healthcare industry. Keep abreast of changes in labor legislation and update policies accordingly. 7. Policy Formulation & Implementation: Assist in developing, reviewing, and implementing HR policies and procedures. Ensure all HR practices are aligned with the hospital's values and goals. Required Skills and Qualifications: Education: MBA/PGDM in Human Resources from a recognized university. Experience: 4 - 6 years of relevant experience in HR, with a strong preference for candidates from the Healthcare/Hospital industry . Technical Skills: In-depth knowledge of HR principles, functions, and best practices. Proficiency in MS Office (especially Excel) and HR software/HRIS. Thorough understanding of Indian labor laws (PF, ESI, Gratuity, Shops & Establishments Act). Soft Skills: Excellent communication and interpersonal skills. High level of integrity and ability to handle confidential information. Strong problem-solving and conflict-resolution abilities. Empathetic and patient-centric approach. Proactive, organized, and able to multitask in a fast-paced environment. What We Offer: A competitive salary package as per industry standards. An opportunity to be part of a leading and respected healthcare institution. A dynamic and supportive work environment. Professional growth and development opportunities. How to Apply: Interested candidates who meet the above criteria are requested to direct walk in to the address given below. #MIG: 244 & 245 Road No 4, Remedy Hospital Line, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072. Google Maps Location : https://maps.app.goo.gl/2xyiA1DDBdj7vveH8 Job Types: Full-time, Permanent, Fresher Pay: ₹206,993.95 - ₹1,506,655.74 per year Work Location: In person