* Job Title: * Tellecaller * Reports to :*OPD Manager * Location: * Micro care ENT hospitals, KPHB * Job Type: * Full-time Job Summary: The Telecaller is responsible for managing all telephonic communication for the hospital. This includes handling a high volume of inbound and outbound calls to provide information, schedule appointments, address patient inquiries, and ensure a seamless and positive experience for all callers. The ideal candidate must possess excellent communication skills, a patient and empathetic demeanor, and a strong understanding of customer service principles within a healthcare context. Key Responsibilities: * Patient Communication : Handle inbound calls from new and existing patients, providing accurate information about hospital services, departments, and medical procedures. * Appointment Management: Schedule, confirm, and reschedule patient appointments with doctors and specialists, ensuring accuracy and efficiency. * Outbound Calls : Make follow-up calls to patients regarding appointment reminders, feedback, and post-discharge inquiries. * Inquiry Resolution : Address patient and visitor queries and concerns promptly and professionally, escalating complex issues to the appropriate department or personnel. * Data Management : Maintain and update patient records in the hospital's CRM or patient management system with accurate details of conversations and transactions. * Information Dissemination : Provide clear and concise information about hospital policies, visiting hours, billing, and insurance procedures. * Lead Generation : In some cases, make outbound calls to potential patients or clients to promote hospital services, health check-up packages, or promotional offers. * Confidentiality : Adhere to all healthcare policies and regulations, ensuring patient confidentiality and data privacy at all times. Qualifications: *Degree, diploma or equivalent; additional education in a related field is a plus. * Proven experience as a telecaller, customer service representative, or in a similar role, preferably within the healthcare or hospitality industry. * Fluency in the local language(s) and excellent command of English (both verbal and written). Required Skills : * Exceptional Communication : Clear, professional, and empathetic communication skills over the phone. * Active Listening : The ability to listen attentively to patient concerns and understand their needs. * Patience and Empathy : A compassionate and patient-centered approach to handle a diverse range of callers, including those who may be distressed or in pain. * Problem-Solving : The ability to think on your feet and resolve issues efficiently. * Attention to Detail : Meticulous record-keeping and a high degree of accuracy in scheduling and data entry. * Technical Proficiency : Familiarity with CRM software, telephone systems, and basic computer applications. * Product/Service Knowledge : A quick learner who can rapidly gain an in-depth understanding of the hospital's services, departments, and medical terminology. * Stress Management : The ability to remain calm and composed while handling a high volume of calls and difficult situations.*How to Apply:* Send your resume and a cover letter to hr@microcareenthospitals.com. Job Types: Full-time, Permanent, Fresher Pay: ₹206,993.95 - ₹1,506,655.74 per year Work Location: In person
