Job Summary
We are looking for an experienced
Manager HR Shared Services (HRSS)
with strong expertise in
HRIS implementation and operations
, particularly
UKG Pro, Workday
, or similar enterprise HR platforms. The role will lead HR shared services delivery while partnering closely with HR, IT, and product teams to ensure scalable, efficient, and technology-driven HR operations.
Product-side knowledge or experience working with HR tech products
will be a strong advantage.
Key Responsibilities
HR Shared Services Leadership
- Lead and manage HR Shared Services operations across employee lifecycle processes (hire to retire)
- Ensure consistent, compliant, and high-quality HR service delivery across regions/business units
- Drive process standardization, automation, and continuous improvement initiatives
- Define and monitor SLAs, KPIs, and service metrics for HRSS performance
HRIS Implementation & Management
- Lead or support end-to-end HRIS implementations, upgrades, and enhancements
- Act as HRIS functional lead for systems such as UKG Pro, Workday, or similar platforms
- Partner with IT, vendors, and business stakeholders on system design, testing, deployment, and post-go-live support
- Translate HR business requirements into system configurations and functional specifications
- Own data integrity, reporting accuracy, and system governance
Product & Technology Collaboration
- Collaborate with HRIS product teams, engineering, or vendors to provide functional inputs and user feedback
- Contribute to product roadmap discussions, enhancements, and feature testing (UAT)
- Leverage product knowledge to improve user experience, adoption, and system effectiveness
- Support integrations between HRIS and other enterprise systems (Payroll, Finance, LMS, etc.)
Global Process Standardization & Continuous Improvement
- Drive global process standardization while balancing local regulatory and cultural requirements.
- Identify opportunities to streamline, automate, and digitize HR services to improve efficiency and employee experience.
- Partner with HRIS, IT, and COEs to implement global system enhancements and workflow automation.
- Lead or support global HR transformation, shared services expansion, or operating model changes.
- Strong understanding of how AI can be applied to HR Shared Services, employee support models, and operational efficiency.
Stakeholder Management
- Serve as a trusted advisor to HR leadership and business stakeholders
- Manage vendor relationships, including implementation partners and HR tech providers
- Support change management, training, and communication during system rollouts
Governance, Risk & Compliance
- Ensure compliance with global and local employment laws, data privacy regulations (e.g., GDPR), and internal controls.
- Maintain global SOPs, process documentation, and audit readiness.
- Support internal audits, regulatory reviews, and risk mitigation initiatives across regions.
Experience
Required Qualifications & Skills
- 8+ years of progressive experience in HR Shared Services, HR Operations, or HR Technology
- Proven hands-on experience with HRIS implementation and operations
- Strong functional knowledge of UKG Pro, Workday, or similar HR platforms
- Experience working closely with product teams or HR tech vendors is highly desirable
Skills & Competencies
- Strong understanding of HR processes across the employee lifecycle
- Ability to manage complex system implementations and cross-functional projects
- Excellent stakeholder management and communication skills
- Analytical mindset with strong data, reporting, and problem-solving capabilities
- Experience in process re-engineering and automation
- People leadership and team management experience
Preferred Qualifications
- Experience in HR tech product companies or SaaS environments
- Exposure to global HR operations and multi-country implementations
