1. Handling customer service & operations of the online e-commerce portals like Amazon, eBay, etc. 2. Responsible for designing and implementing customer service strategies and managing the relationship with online retailers & partners to drive online sales. 3. Listing knowledge for Online Marketplaces (Amazon). 4. Creating vendor and seller accounts, listing and cataloging products on all the E-commerce channels. 5. Handling order management, pricing, payment reconciliation, and advertisement activities. 6. Coordinating with internal operations teams for accurate and timely orders fulfillment, stock reconciliation, RTV processing & claim settlement. 7. Handling customer complaints & monitoring negative feedback from customer side. 8. Manage large amounts of incoming phone calls. 9. Identify and assess customers?? needs to achieve satisfaction. 10. Follow communication procedures, guidelines, and policies. 11. Take the extra mile to engage customers. Required Experience, Skills, and Qualifications Experience: 1 Year to 3 Years of experience in the online e-commerce field Excellent communication and interpersonal skills English proficiency is a must Ability to listen and active problem-solving skills Ability to handle pressure Knowledge of MS Word, MS Excel, MS PowerPoint Qualifications: Any graduate, preferred MBA/PGDBA in Marketing/Operations