Job
Description
NTT DATA is seeking a Messaging Services Advisor : SharePoint to join the team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Messaging Services Advisor, you will be responsible for applying a wide range of theories, concepts, and principles to identify customer needs, manage and support systems, and provide steady state support to the messaging infrastructure. Your responsibilities will include handling on-call support, managing escalations, critical issues, server maintenance activities, and mentoring team members. You will be an expert in Messaging technologies such as SharePoint on-prem servers, SharePoint Online, and OneDrive support. Key Responsibilities: - Provide deep subject matter expertise, advice, and program delivery. - Support 24x7 steady state operations, including flexible working shifts and weekends. - Contribute to the development of new techniques and plans within your area of expertise. - Understand and manage customer business needs and expectations effectively. - Manage day-to-day operations related to the Messaging infrastructure of the account(s). - Work on abstract and complex problems, integrating trends, data, and information into plans and recommendations. - Develop innovative solutions to improve business performance and contribute to corporate goals. - Anticipate operational issues, develop preventative measures, and apply advanced training and experience to resolve client problems. - Identify, structure, and deliver services that enable business processes. - Perform root cause analysis, design load testing, and disaster recovery scenarios. - Demonstrate exceptional customer service, problem-solving, and communication skills. - Work independently with minimal supervision and collaborate effectively with a global team of engineers. - Exhibit strong team player skills and the ability to work both in a team and as an individual contributor. - Maintain strong organizational and documentation skills. Technical Skillset: - Conduct health checks, server capacity management, and proactive configuration management support. - Implement security hardening and patch/update management support. - Provide support for high-availability components. - Manage Service Management and Service Level Management. - Configure collaboration components and search engines. - Support content management configuration. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services offered include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing significantly in R&D to support organizations and society in moving confidently into the digital future. Visit us at us.nttdata.com.,
