Merchant Risk

Role Overview: As an Intern in the Merchant Risk team for a duration of 6 months, located in Bangalore (HSR Layout), your primary responsibility will be engaging with customers whose transactions have been flagged by the team. Your main tasks will involve verifying the authenticity and purpose of these transactions. You must accurately document customer responses through a structured questionnaire, gather comprehensive information about the transaction, and collect any supporting evidence like screenshots or app videos. Providing detailed reports on customer interactions, transaction purposes, customer awareness, and any concerns raised through the designated Google form is part of your role. Ensuring compliance with company policies and regulatory requirements during all calls and data collection activities is crucial to handle sensitive information discreetly. Meeting the target of completing the required number of calls each month (a target of 396 calls) is essential, including managing ad-hoc calling tasks as assigned. Collaboration with the Customer Support Team and Merchant Risk Team is necessary to ensure accurate and timely reporting of customer insights that assist in decision-making. Key Responsibilities: - Engage with customers whose transactions have been flagged by the team - Verify the authenticity and purpose of flagged transactions - Document customer responses accurately through a structured questionnaire - Gather comprehensive information about the transaction and collect supporting evidence - Provide detailed reports on customer interactions, transaction purposes, customer awareness, and concerns raised - Ensure compliance with company policies and regulatory requirements during all calls and data collection activities - Meet the target of completing the required number of calls each month (396 calls) - Collaborate with the Customer Support Team and Merchant Risk Team for accurate and timely reporting Qualifications Required: - Bachelor's degree in any discipline - Strong verbal communication skills with a customer service focus - Proficiency in multiple languages, specifically Telugu, to effectively communicate with a diverse customer base - Attention to detail in documenting interactions accurately and thoroughly - Professionalism in handling sensitive information with discretion - Proficiency in using tools like Google Forms, Excel, and Google Sheets Desired Qualifications: - Basic understanding of risk management principles and transaction processes - Analytical skills to critically assess customer feedback and contribute to decision-making - Experience working in a team environment, especially in roles that demand close coordination with multiple departments,