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Tele Calling Executive Equitas Small Finance Bank

1.0 - 6.0 years

2 - 7 Lacs

Bengaluru, Peenya

Work from Office

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls from customers to resolve their queries and concerns. Provide excellent customer service and ensure customer satisfaction. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex issues and improve processes. Maintain accurate records of customer interactions and transactions. Identify and escalate potential risks or issues to senior management. Job Requirements Minimum 1 year of experience in telecalling or customer service. Excellent communication and interpersonal skills. Ability to work in a team environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage. Ability to adapt to changing situations and priorities.

Posted 7 hours ago

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