Merchant Onboarding Executive

As a Merchant Onboarding Executive at our esteemed company based in Dubai, with a training and probation period in Chennai, you will play a crucial role in ensuring a seamless onboarding experience for our new merchants. This position requires a minimum of 1 year of relevant experience and offers a dynamic work environment with ample opportunities for growth and learning. Your responsibilities will include managing the end-to-end onboarding process for new merchants, guiding them through KYC and compliance procedures, and monitoring their progress to ensure timely completion. You will serve as the primary point of contact for merchants, providing dedicated support, resolving any issues that may arise, and fostering long-term relationships by offering personalized assistance and education on platform capabilities. Additionally, you will be responsible for developing training materials, ensuring compliance with documentation requirements, tracking onboarding metrics, and collaborating with internal teams to streamline processes and enhance merchant satisfaction. Your role will also involve staying updated on regulatory changes within the fintech industry and providing feedback for product enhancements based on merchant feedback and industry trends. The ideal candidate for this role will have a Bachelor's degree in business, finance, marketing, or a related field, along with experience in customer support or onboarding, preferably within the fintech sector. Strong communication, organizational, and problem-solving skills are essential, as well as a proactive and self-motivated attitude with the ability to work independently and meet deadlines in a fast-paced environment. Basic knowledge of KYC, AML, and financial compliance processes will be advantageous, along with a focus on building and maintaining positive merchant relationships. If you are looking for a full-time position that offers growth opportunities, a supportive work environment, and the chance to work with a diverse team of professionals, we encourage you to apply for the position of Merchant Onboarding Executive with us. Join us in revolutionizing the fintech industry and making a positive impact on the merchant experience.,