Customer Service Team Lead INTERDIZE SOLUTIONS LLP

3.0 - 7.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer service. Your duties will involve managing operational metrics such as CSAT, AHT, shrinkage, quality scores, maintaining SLA adherence, and managing attrition. You will be tasked with handling escalation calls from customers, tracking customer satisfaction levels, and ensuring timely resolution of complaints. Building strong relationships with your team and stakeholders, as well as implementing strategies to reduce attrition rates, will be key aspects of your role. Additionally, you will be responsible for enhancing work processes to improve customer interactions and continuously monitoring performance metrics to achieve set objectives. In order to be successful in this position, you should have a minimum of 3 years of experience honing the aforementioned skills, preferably in a tele-marketing role. Proficiency in effective objection handling, keen attention to detail, strong organizational skills, and a Bachelor's Degree are essential requirements for this role. You should be adept at identifying training needs of agents and collaborating with various departments such as IT, HR, Training, and Quality to enhance team performance and operational efficiency. Your ability to drive constant performance achievements in Contact Centre operations will be critical to your success in this role.,

Posted 21 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.