Mega Walkin Drive- Service Desk Technical support(International Voice)

Hiring for - Service Desk (Technical Support || International voice)

• Technical support associate

• Senior Technical Support associate

Key Responsibilities:

• Technical Support (L1/L2)
• Respond to customer queries via calls/emails.
• Troubleshoot and resolve technical issues.
• Maintain proper documentation of incidents.
• Ensure customer satisfaction with prompt service.
• Service Desk Operations
• ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
• Active Directory (User Management, Password Reset, Account Unlock)
• Microsoft Office & O365 Support (Outlook, Excel, Teams)
• Windows OS (7/8/10) & Desktop Troubleshooting
• VPN / Citrix / Exchange Support
• Hardware & Network Troubleshooting (LAN, Printers, Devices)
• Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
• Antivirus, Patch Management, SCCM basics
• Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements:

• Fresher (NO PURSUING)
• 0- 5 years experience in technical support only into International voice
• Excellent communication skills in English.
• Willingness to work in rotational shifts.(Night shifts) 24/7
• work from office
• Work location - Bahadurpally
• Immediate joiner
• Basic knowledge of Technical issues

Perks/Benefits:

• Training and career growth opportunities
• Friendly work environment

Walk-in Details:

Note : Please do not walk in on festive dates, Saturday & Sundays.