Mega Hirning For International BPO Voice Process

Job Description

Job Title : International BPO Voice Process Executive Location : Pune, Maharashtra/Noida, Uttar Pradesh Job Description : We are looking for dynamic, motivated, and customer-focused individuals to join our International BPO Voice Process team. As a part of our team, you will be responsible for delivering exceptional customer service to international clients and providing solutions to their inquiries through voice-based communication. Key Responsibilities : Handle inbound and/or outbound calls for international clients. Resolve customer inquiries in a professional and efficient manner. Provide accurate product/service information, assisting with customer queries, complaints, and technical issues. Maintain a high level of customer satisfaction by ensuring effective issue resolution. Escalate issues that require further action or escalation to senior management. Meet daily, weekly, and monthly targets for call handling, customer satisfaction, and other KPIs. Document all customer interactions in the system. Follow company policies, procedures, and best practices for customer service. Package: Salary upto 6.5lpa (In hand 49k) 30% hike on last in hand salary Required Skills and Qualifications : Excellent verbal and written communication skills in English. Grad/UGrad Fresher with excellent communication skills. Previous experience in an international BPO/Voice process environment is preferred. Strong problem-solving and troubleshooting skills. Ability to manage and resolve customer issues professionally. Proficient in using computers and navigating multiple software applications. Ability to work in rotational shifts (including night shifts, if required). Flexibility and adaptability to work in a fast-paced environment. Educational Qualifications : Graduate/Undergraduate candidates is plus. Required Skills : 1+ year of Experience in an international BPO environment. Knowledge of any additional language is a plus. Why Join Us : Competitive salary and incentives. Growth and career development opportunities. Work in a vibrant, inclusive, and dynamic environment. Health and wellness benefits. Comprehensive training and support For more details contact on below mentioned details : Contact No: 9225600444 can whatsapp on the same Email ID: kalyani.s@spes.in Note: Do refer your friends for the same