Medical Receptionist

Position Title: Technician cum Receptionist

Department: Clinical & Front Office

Reports To: Dermatologist / Clinic Manager

Location: Jaipur

Position Overview

The Technician cum Receptionist plays a dual role in ensuring smooth clinical operations and providing an excellent patient experience. This position handles front-desk responsibilities while also supporting the dermatologist with clinical procedures. The role requires strong communication skills, technical capability, professionalism, and strict adherence to hygiene standards.

Key Responsibilities1. Front Desk & Reception Duties

• Welcome patients warmly and assist with check-in/check-out procedures.

• Manage phone calls, appointment scheduling, and patient inquiries.

• Communicate clinic policies, available services, and follow-up requirements.

• Maintain patient records in the clinic management system.

• Handle billing, payments, insurance information (if applicable), and daily cash reconciliation.

• Ensure the reception and waiting area remain clean, sanitized, and organized.

2. Clinical & Technical Assistance

• Assist dermatologist during consultations, minor procedures, and cosmetic treatments.

• Prepare treatment rooms, instruments, and equipment before each procedure.

• Guide patients through pre-procedure and post-procedure instructions.

• Support with laser procedures, peels, facials, or other dermatology treatments (as trained).

• Document clinical details and vital information accurately in patient files.

• Perform basic clinical tasks such as dressing changes, suture removal, and applying topical products under supervision.

3. Hygiene, Safety & Equipment Management

• Sterilize instruments and maintain proper infection control protocols.

• Disinfect treatment rooms and high-touch areas after each patient.

• Stock and organize clinical supplies, consumables, and front-desk materials.

• Conduct routine equipment checks and report any technical issues.

4. Administrative & Coordination Support

• Coordinate patient flow between reception and treatment rooms.

• Assist in maintaining inventory logs and ordering supplies.

• Prepare and manage forms, consent documents, and procedure notes.

• Support overall clinic operations to ensure efficiency and professionalism.

Skills & Qualifications

• Diploma/Certificate in Medical Assistant, Nursing, Aesthetic Technician, or equivalent (preferred).

• Prior experience in a dermatology/cosmetic/medical clinic is an advantage.

• Strong communication, customer service, and multitasking skills.

• Basic knowledge of dermatology procedures, instruments, and safety protocols.

• Proficient with computers and clinic management software.

• Professional, well-groomed, patient-friendly, and detail-oriented.

Working Conditions

• Fast-paced clinical environment requiring both desk work and hands-on clinical tasks.

• Standing for extended periods during procedures.

May require flexible hours, including weekends and extended shifts based on clinic needs.

Job Type: Full-time

Pay: ₹8,086.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person