Medical Emergency Call Handler

Job Description: Emergency Call Handler

About: Veer is a first-of-its-kind emergency care service dedicated to bridging the critical gap between an emergency and professional medical help. Our mission is to provide immediate, pre-hospital medical assistance and guidance in Bengaluru, ensuring that every person gets the right help, right away. We are a team of dedicated professionals committed to saving lives and bringing a new level of efficiency to emergency response.

Website: https://veer.care/

Job Summary: As an Emergency Dispatcher at Veer, you will be the first and most critical point of contact for individuals facing a medical emergency. You are the calm voice that provides life-saving guidance while simultaneously directing first responders, ambulance services, and patients to the right hospital. This role requires quick thinking, clear communication, and a strong sense of empathy.

Key Responsibilities:

• Answer incoming emergency calls and collect crucial information from callers, including location, nature of the emergency, and contact details.
• Provide clear, real-time first-aid instructions over the phone to callers to help them stabilize a patient before help arrives.
• Dispatch and guide Field Responders to the emergency location efficiently.
• Coordinate and guide ambulance services to the emergency location.
• Make a decision on the right hospital for the right emergency based on the information provided by the caller and our internal framework.
• Log and document all call details accurately in our system.
• Remain calm and professional under pressure, providing a reassuring presence to distressed callers.
• Occasional night shift duties will be required.

Qualifications and Requirements:

• Excellent verbal communication skills in English, Kannada, and Hindi.
• Ability to think quickly and make sound decisions in high-stress situations.
• Strong active listening and problem-solving skills.
• A medical background (e.g., nurse, paramedic, EMT) is a strong advantage.
• Prior experience in a call center, customer service, or emergency dispatch is a plus.
• Proficiency in basic computer applications.

What We Offer:

• An opportunity to be a frontline hero and save lives.
• A purpose-driven work environment where your actions directly impact people's well-being.
• Competitive salary and benefits.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• English (Required)
• Kannada (Required)
• Hindi (Preferred)

Work Location: In person