Measurement & Report Specialist

Job Description

Skill required: Business Reporting & Governance - Microsoft Power BI Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsThe role will require for you to work on Microsoft Power BI to help visualize data and share discoveries and collaborate in intuitive new ways. What are we looking for? Tableau (Good to have) Ability to manage multiple stakeholders Effective communication and organization skills with Polished, professional presence Client and Stakeholder Management experience. Experience in reporting of contractual metrics and operational KPIs Demonstrate ability to achieve customer satisfaction through a managed service framework. Facilitation skills and Virtual teaming experience Adaptability to change. Effective collaboration skills and experience Adept in working across a heavily matrixed organization. MySQL Proficient in MS Office with advance knowledge in excel formulas. Ability to create Nice & User friendly excel / Bi dashboards. Ability to create meaningful presentation through PowerPoint. Knowledge in Power Automate, Power Apps, Powerbi Automation abilities using VBA Macro's Good Understanding of processes like (e.g., F&A, Marketing Operations, HR, Procurement and Supply Chain) People / Team Management Roles and Responsibilities: Work on one or more projects. Ensure Daily / Weekly / Monthly Reports are delivered on time with accuracy. Deliver ad hoc reports. Connect with stakeholders to understand the business requirement and deliver the reports accordingly. Should have ability to perform Analysis on historical data and generate insights by finding trends in data to spot any anomaly to the stake holders. Drive Value Add's by automating reports / processes to drive and bring in efficiency. Connect with Stakeholders and drive governance around performance metrics. Individual Contributor or Manage a team dedicated for the assignment and drive performance. Qualifications Any Graduation