MARKET ANALYSIS & RESEARCH EXECUTIVE

Job Summary:

We are seeking enthusiastic, customer-focused individuals to join our team as Survey Call Center Representatives. In this role, you will be responsible for conducting outbound calls to customers to collect valuable feedback about their recent purchases or service experiences. Your role will be crucial in helping us enhance customer satisfaction and drive service improvements through accurate data collection and reporting.

Key Responsibilities:

Ø Make outbound calls to customers to conduct structured surveys.

Ø Clearly communicate the purpose of the survey and provide any necessary clarifications.

Ø Accurately capture and input customer responses and comments into the system.

Ø Maintain a courteous, professional, and empathetic tone throughout each interaction.

Ø Escalate any critical customer concerns to the appropriate team when required.

Ø Meet daily call and quality targets as set by the team lead or supervisor.

Required Qualifications:

Ø Excellent verbal communication and interpersonal skills.

Ø Ability to remain calm, patient, and professional in all situations.

Ø Basic computer literacy with experience in data entry or CRM tools.

Ø Strong attention to detail and commitment to accuracy.

Ø Prior experience in a call center or customer service role is preferred but not mandatory.

Ø Proficiency in multiple languages is an added advantage.

Ideal Candidate:

You are a proactive communicator who enjoys interacting with people and values customer feedback. You understand the importance of active listening and take pride in delivering a positive experience, even during short interactions.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Application Question(s):

• Are you able to read Tamil fluently?

Language:

• Tamil (Required)

Work Location: In person