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1 Job openings at Marken
About Marken

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Operating in 220+ countries and territories, our team of 4,000 experts orchestrate over 6.6M shipments annually at all temperature ranges across our harmonized air, sea and ground network. With a ready-now packaging catalog and global depot matrix, Marken overcomes the most complex and evolving industry challenges, mitigating risks to always make it happen. Marken offers a complete range of services that integrates drug supply, storage and distribution, advanced therapy, radio pharma logistics, patient-driven services, laboratory logistics, kitting solutions, and connected medical device management. By prioritizing quality and putting patients first, Marken ensures time and temperature-critical shipments reach those who need them most. We are ready. Now. Experience. Our Precision.

Customer Service Associate

Mumbai

2 - 10 years

INR 4.0 - 5.0 Lacs P.A.

Work from Office

Full Time

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-03-21", "description": " Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames. Working with customers, internal external, on daily basis with the aim of developing an excellent working relationship. Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility. Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable. Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met. Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times. Entering clinical trial sites into Marken’s internal database (where necessary). Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents. Preparing, verifying and distributing country specific project documentation. Filing and archiving where required. Attending customer meetings and teleconferences, when required. Requirements: Skilled in use of Microsoft Suite (Excel, Word and Outlook) Knowledgeable with computers Thorough understanding of Aviation/Airline networks Excellent communication skills and ability to influence others Excellent problem solving and prioritization skills essential Flexibility in working hours required. Weekend coverage required in Customer Services in some cases Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Moving Our World Forward by Delivering What Matters. ", "hiringOrganization": "Marken", "employmentType": "Full-Time", "industry": "Customer Service", "identifier": "oDkFvfwR", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Andheri East", "addressRegion": "Mumbai", "addressCountry": "India" } } ], "title": "Customer Service Associate", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Service Associate Customer Service Andheri East, Mumbai Apply Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames. Working with customers, internal external, on daily basis with the aim of developing an excellent working relationship. Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility. Booking and processing booking requests within Marken s internal database, generating and verifying shipping documentation where applicable. Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met. Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times. Entering clinical trial sites into Marken s internal database (where necessary). Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents. Preparing, verifying and distributing country specific project documentation. Filing and archiving where required. Attending customer meetings and teleconferences, when required. Requirements: Skilled in use of Microsoft Suite (Excel, Word and Outlook) Knowledgeable with computers Thorough understanding of Aviation/Airline networks Excellent communication skills and ability to influence others Excellent problem solving and prioritization skills essential Flexibility in working hours required. Weekend coverage required in Customer Services in some cases Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Moving Our World Forward by Delivering What Matters. Apply Apply Later Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Service Associate Customer Service Associate Customer Service Associate Customer Service Associate Customer Service Team Lead

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Marken

Marken

Marken
|

Truck Transportation

Durham NC

1001-5000 Employees

1 Jobs

    Key People

  • Jens M. P. H. Bredahl

    CEO

  • Gregory C. H. A. Zalkin

    CFO
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Customer Service Associate (1)