As an Operations Supervisor at Marken, your primary responsibility is to oversee the reception and processing of all incoming shipments, whether domestic or international, ensuring timely delivery to clients within specified timeframes. Your effective and quality performance in this role directly impacts the company's client base, revenue generation, and overall success. You will be expected to demonstrate your ability to build productive relationships with the team, coach and influence peers, and exhibit excellent time-management and organizational skills. Additionally, you will play a key role in continuous improvement activities to enhance team performance. Your duties will include managing incoming and outgoing samples, ensuring shipments are processed and dispatched correctly, setting performance targets for team members, coordinating work schedules, and making operational decisions in the absence of the Operations Manager. Specific tasks will involve reviewing emails for pending requests, checking manifests to segregate delayed samples, ensuring accuracy in shipments, inspecting overpack boxes, preparing Airway Bills with correct information, updating Maestro route legs, and monitoring the dispatch process for quality control. You will also be responsible for providing NFO dispatch details, supervising change scheduled delivery dates, maintaining inventory accuracy, overseeing vehicle logistics, and ensuring a clean work environment. Moreover, you must have a minimum of 5 years of operations experience, possess excellent interpersonal skills, budget oversight experience, and be commercially aware. Your commitment to high ethical standards, diverse workplace, leadership, and proficient computer skills are essential for this role. Operating in a fast-paced environment, you will represent Marken professionally, adhering to all company protocols and standards to uphold the company's reputation. Marken, a subsidiary of UPS Healthcare, offers cutting-edge logistics services for clinical drug products, cell and gene therapies, Direct-to-Patient and Home Healthcare services, biological sample shipments, and kit production, making it a key player in the healthcare industry.,
As a Transport Associate, your main purpose will be to process and control the domestic UK collections and deliveries efficiently by utilizing company drivers and subcontractors. You will be responsible for ensuring timely recovery and delivery of all shipments according to the schedules. Developing strong working relationships with subcontractors, handling facilities, and other departments within the London branch will be crucial. Additionally, you will be required to maintain correct job process flow and file customs entries for record-keeping purposes. - Coordinate and monitor company drivers and subcontractors on a daily basis - Establish and maintain excellent relationships with internal departments, external suppliers, and overseas offices/agents - Provide support for special requirements and communicate effectively with the Customer Services Group - Generate daily reports on transport issues within the company network as per instructions from the Transport Manager - Manage receipt and processing of all shipments, including completion of shipment release paperwork - Advise on efficient logistic/distribution solutions while maximizing company profit - Record all Proof of Deliveries (PODs) in the in-house Maestro system within agreed timeframes - Demonstrate flexibility in working hours and provide additional driving support when necessary - Ability to adapt and handle enquiries and day-to-day issues effectively - Proficiency in safe unloading and loading of vehicles - Skill in route planning for daily collections/deliveries with good geographic knowledge - Understanding of Time Critical medicinal shipments - Attention to detail and ability to think quickly - Previous experience in warehouse and/or transport operations - Excellent communication skills and ability to liaise with other departments - Experience in dealing with clients and managing interactions with Logistics Service Providers (LSPs) - Forklift experience preferred Marken, a wholly owned subsidiary of UPS and a critical part of UPS Healthcare, offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide. Marken supports cell and gene therapy logistics services from clinical to commercial stages and maintains a leading position in Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.,
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