Marathi Tele Calling Executive

Job Description

Role: Telecalling Executive Location: Ahmedabad (Initially Saraspur and in 2 – 4 months Ashram Road) Education: Diploma / Graduate in any discipline Experience: 0 – 1 years of experience with a linguistic flair in Marathi Role summary: This role involves verifying whether the farmer has received the required solar system materials and further ensuring that farmers keep their solar system operational for the required 7-day Remote Monitoring System (RMS) period without any shutdowns. In addition, maintain regular follow-ups, document farmer responses, and escalate any issues to the Team Leader Responsibilities: Material Delivery Verification · Contact farmers to verify whether they have received all necessary solar system materials. · Record any cases where materials are missing or incomplete. · Escalate missing material issues to the Team Leader RMS Verification & System Monitoring · Call assigned farmers daily to confirm that the solar system is running continuously. · Ensure that the system is not shut down at any time during the 7-day RMS period. · Advise farmers to keep the system operational and troubleshoot basic issues, if required. Follow-ups & Issue Escalation · If the solar system is found non-operational, instruct the farmer to restart it immediately. · If there are technical failures, report them to the Team Leader for further action. · Keep a structured log of pending material deliveries and ensure follow-ups until resolved. Reporting & Documentation · Maintain daily call logs detailing farmer responses on RMS operation & material receipt. · Prepare a summary report on systems running, non-operational cases, and material issues. · Accurately update RMS tracking sheets or portal with verification status. Key Competencies required: · Data Entry & Accuracy · Clear & Effective Communication in Marathi · Follow-up & Persistence · Farmer Engagement & Support · Active Listening · Basic Troubleshooting · Customer Handling Skills · Basic Computer Knowledge Job Types: Full-time, Permanent, Fresher Pay: ₹16,784.00 - ₹21,723.00 per month Schedule: Day shift Application Question(s): Open to working six days a week? What is your current CTC in Lakhs per annum? What is your expected CTC in Lakhs per annum? What is your notice period? Are you comfortable working in Saraspur, Ahmedabad? Education: Secondary(10th Pass) (Required) Language: Marathi (Required) Work Location: In person