Role & responsibilities Inventory Management: Monitor inventory levels and ensure stock accuracy through regular audits and cycle counts. Assist in implementing and maintaining effective inventory control procedures. Team Supervision: Supervise and coordinate warehouse staff, including assigning tasks, monitoring performance, and ensuring adherence to operational standards. Support training and development of warehouse personnel. Logistics & Operations: Assist in planning and organizing incoming and outgoing shipments. Ensure timely order picking, packing, shipping, and receiving processes. Safety & Compliance: Enforce health, safety, and security regulations within the warehouse. Ensure compliance with company policies and local regulations. Process Improvement: Identify areas for process improvement and assist in implementing lean warehouse practices. Reporting & Documentation: Maintain accurate records of inventory, shipments, and employee activity. Prepare and submit reports on productivity, inventory status, and operational performance. Qualifications: Bachelors degree in commerce. Need to have knowledge of Logistics, Supply Chain Management, related field preferred. Minimum 3 years of experience in warehouse/logistics operations; at least 1 year in a supervisory role. Familiarity with SAP, ERP software, and MS Office tools ( excel knowledge is a must). Strong leadership, organizational, and communication skills. Working Conditions: This position requires working in a warehouse environment with potential exposure to varying temperatures, noise, and physical activities.
Role Overview: We are seeking a dynamic and experienced Manager to lead a team responsible for the acquisition of asset and liability products on behalf of a partner bank. The ideal candidate will be responsible for driving field-level sales, managing a team of acquisition executives, ensuring compliance, and building strong working relationships with the banks local teams. Key Responsibilities 1. Lead and manage a team of field executives acquiring customers for bank products (CASA, deposits, personal loans, business loans, credit cards, etc.). 2. Develop and execute a territory-level acquisition strategy aligned with the banks goals. 3. Ensure daily productivity, lead generation, and quality of customer onboarding by the team. 4. Act as a key liaison between the vendor and the bank, ensuring smooth coordination, communication, and reporting. 5. Monitor team performance, provide field coaching, and ensure adherence to compliance and KYC guidelines. 6. Drive performance through effective target setting, reviews, and performance management. 7. Handle escalations from customers, executives, or the bank and ensure resolution within TAT. 8. Prepare and share MIS reports with both internal stakeholders and the banks management. 9. Identify process improvement opportunities and work closely with internal teams to enhance operational efficiency. Skills Required 1. Team Management & Field Supervision 2. Deep understanding of Retail Banking Products (CASA, Loans, Credit Cards) 3. Target-Oriented and Execution-Driven 4. Knowledge of KYC/Compliance Norms 5. Proficient in Sales Reporting & CRM Tools 6. Stakeholder Management (Bank & Internal) Technical/Functional Proficiency Required 1. Prior experience in a DSA/vendor-managed banking channel is a strong advantage. 2. Familiarity with both asset and liability banking products. 3. Strong leadership, field management, and interpersonal skills
Key Responsibilities 1. Oversee day to day CPV project activities, includes address, phone, and documents verification task. 2. Assign verification cases to field agents. 3. Maintain dashboard or trackers for ongoing verifications. 4. Ensure timely completion of verification as per service-level agreements (SLA). 5. Review verification reports for completeness and correctness. 6. Flag discrepancies or incomplete data for re-verification. 7. Act as communication bridge between clients, internal term, and field agents 8. Handle client escalation, Urgent cases, Special request. 9. Coordinate with external vendor or in-house agents to assign and monitor CPV task. 10. Ensure agent availability, Compliance, and performance. 11. Use CPV platform, CRMs, and internal tools to update status and generate reports. 12. Provide strategic management through word, Excel, power point, Access and outlook. 13. Train new field agents or back-office staff on CPV procedures. 14. Provide support for field issue or unclear verification scenarios. Coordination with Project Managers and other functions within the Company to ensure smooth delivery of the project Skills Required 1. Experience in operations of technology solutions in Banking Industry / Financial Inclusion /FinTech. 2. Possess experience in one or more of the above domains. 3. Has a core grasp of the MS Office activities of the business, its operating model, and its key drivers
Key Responsibilities 1. Promote and sell our products across target industries including printing inks, industrial coatings, films, water-based coatings, and other target industries 2. Explore and develop new customers. 3. manage day-to-day customer interactions, interact with product development team for new industry product requirement 4. Achieve sales goals and ensure timely collection of payments Complete tasks assigned by the direct supervisor Skills Required 1. B2B sales experience with min 2-3 years 2. Familiar with the India market landscape and local customer base 3. Self-driven, results-oriented, 4. Relationship building skill, & communication skill Technical/Functional Proficiency Required 1. Should be versed with paints coating and inks technical understanding 2. Water based paints, coating and inks knowledge will be added advantage
Key Responsibilities 1. Tendering: Prepare, review, and organize tender documents, ensuring accuracy and compliance with company policies and regulatory requirements. Study the tenders from the pre-qualification stage through to the final bid submission, award of contract and engagement close out Acts as a liaison between the SBUs, Finance and Tendering cum Legal to ensure that all queries are dealt with in a timely manner. Coordinate with internal teams, vendors, and external stakeholders to gather required documentation for tender submissions. Maintain a repository of contracts, agreements, and tender documents for easy reference and audit purposes. Conduct an indepth analysis of all bids received in response to each Tender, Proposal and Quotation to identify the response that best meets the needs of the user department and is consistent with the terms and conditions as applicable. Monitor deadlines for tender submissions and ensure timely responses. Handling Tender Queries: a) Maintaining success metrics to track which projects (tenders) are working b) Understanding the Technical/ Commercial aspects - Discussing with respective SBUs / departments c) Tender execution Interaction of Team coordinators with SBUs & clients and updating the developments to immediate authorities Managing Earnest Money Deposit (EMD) recovery, payment processing, and tracking. 2. Documentation: Facilitating for the timely submission of the tenders & keeping track of the tenders Streamlining the process and maintaining all the related data & updation of the same on regular basis Working on the concept & planning its execution along with required resources (Eg. CA/CE Certificate/related Banks certificates, Agreement/MOU, EMD, Bank Guarantee, etc.) Handling documentation which includes meaningful phone calls, timely emails to share our relevant content (mailing tender formats/agreement formats etc.) Analysing the reasons for losing a tender due to competitive environment such as threat of a price war, location, raw material cost, etc. Studying the tenders/listing out them and not missing out any tenders. 3. MIS Keeping track of the success and failures of the tenders. Identify our competitors and analyzing market position against our strengths & weaknesses. Prepare daily/weekly and monthly reports and provide necessary inputs/data for the preparation of inter departmental MIS reports. 2. Ensure adherence to the Quality Standards of the Company. Handling any additional responsibilities as and when assigned by the Reporting Authority. Skills Required 1. Having exposure in the RFx (Request for Proposals/Quotations/Information) generation process and public procurement contracting and tendering principles. 2. Familiarity with contract drafting and legal terminologies. Technical/Functional Proficiency Required 1. Strong time-management and organizational skills. 2. Ability to coordinate several tasks at the same time. 3. Strong understanding of legal and regulatory requirements related to contracts and procurement. 4. Proven ability to analyse information quickly and to problem solve and think strategically, position and formulate appropriate recommendations. 5. Proficiency in MS Office and document management systems. 6. Proven ability to effectively manage and coordinate the output of a highly diverse team of professionals. 7. Excellent attention to detail and ability to work under tight deadlines. 8. Ability to establish and maintain effective working relationships with colleagues. 9. Ability to proactively acquire necessary technical knowledge, skills and judgment to perform job more effectively. 10. Ability to work as part of a group of people, working toward solutions which generally benefit all parties involved. 11. Ability to multitask and manage priorities efficiently. 12. Ability to prepare comprehensive reports and policy briefs. 13. Ability to observe and maintain confidentiality in the performance of duties.
To identify new customers and support lead generation efforts. Developing and managing companys advertising campaigns. Evaluating and maintaining online as well as social media strategies. Directing, planning and coordinating marketing efforts. Communicating the marketing plan. Developing each marketing campaign from start to finish. Researching demand for the organization's products and services. Evaluating competitors. Handling social media, public relation efforts, and content marketing. To create promotions with our advertising managers. Developing a pricing strategy that maximises profits and market share but considers customer satisfaction. Understanding and developing budgets, including expenditures, research and development appropriations, return on investment and profit loss projections. Building brand awareness and positioning.
EKAM, owned by Aromee Brands Pvt. Ltd., is part of the Manipal Group. We are an affordable luxury brand targeting the urban sector, offering lifestyle and self-care products rooted in Indian traditions. EKAM provides luxury scented products that combine international bestselling fragrances with beloved Indian aromas, available through both online and retail channels. All our fragrances are carefully crafted to promote the physical and mental well-being of our customers, helping them feel their best every moment, every day. As we expand our digital presence, we're looking for an experienced Assistant Manager E-commerce to lead and grow our marketplace operations on Amazon & Flipkart. Role Responsibilities: - Manage and scale our presence on Amazon & Flipkart - Handle listings, pricing strategies, promotions, and inventory planning - Launch and monitor ad campaigns on both platforms - Track performance, generate reports, and suggest data-driven improvements - Coordinate with cross-functional teams (catalog, design, operations, etc.) Ideal Candidate: - 3+ years of hands-on experience in Amazon & Flipkart account handling - Working knowledge of ad tools (Sponsored Products, Lightning Deals, etc.) - Strong communication and analytical skills - Self-motivated, with an ownership mindset Willing to work full-time from our Bangalore office
Role & responsibilities Job Description The ideal candidate will be responsible for building and maintaining relationships with key clients in the HoReCa sector, driving sales, and ensuring that our products meet the needs of the hospitality industry. The role requires strong sales skills, excellent customer service, and a deep understanding of the Hospitality industry or Food Industry. Develop and maintain relationships with hotels, restaurants, cafes, and catering businesses. Identify new sales opportunities and actively pursue leads within the HoReCa sector. Understand customer needs and recommend appropriate products and solutions. Conduct product presentations, tastings, and demonstrations to potential clients. Negotiate pricing, terms, and contracts with clients to ensure profitability and customer satisfaction. Monitor sales performance and ensure sales targets are met or exceeded. Provide excellent post-sales support and follow-up to ensure long-term customer loyalty. Collaborate with the marketing team to create promotional materials and strategies targeted at the HoReCa market. Stay up-to-date with industry trends, competitors, and market conditions to identify new opportunities. Attend industry events, trade shows, and networking opportunities to expand the companys presence in the HoReCa sector. Skills Required Proven experience in sales, preferably in the HoReCa sector (food service, hospitality, etc.). Strong knowledge of the HoReCa industry, including food, beverages, and services. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain strong relationships with customers. Self-motivated, target-driven, and results-oriented. Ability to work independently and as part of a team. Proficiency in Microsoft Office and CRM software. Willingness to travel as required. Technical/Functional Proficiency Required Familiarity with B2B sales techniques. Fluency in multiple languages (depending on the region).
Key Responsibilities 1. Database Developer is proficient in Microsoft SQL Server and PostgreSQL to design, develop, optimize and maintain robust and scalable database solutions. 2. Design and implement database schemas, tables, stored procedures, functions, triggers, and views in both Microsoft SQL Server and PostgreSQL environments. 3. Ensure data integrity, consistency, and security across all database systems. 4. Analyze and optimize database performance through query tuning, indexing, and other optimization techniques. 5. Monitor database performance and implement proactive measures to ensure optimal efficiency. 6. Maintain documentation related to database design, configuration, and maintenance. 7. Work closely with application developers, system administrators, and other stakeholders to ensure seamless integration of database solutions 8. Strive to continuously improve the development process 9. Take ownership of their work and contribute to an effective project team 10. Ensure adherence to the Safety, Quality Standards, Policies & Procedures of the Company 11. Handling any additional responsibilities as and when assigned by the Reporting Authority 12. Maintain existing software systems by identifying and correcting software defects 13. Investigate and develop skills in new technologies Technical/Functional Proficiency Required 1. MSSQL, PostgreSQL, C#, .Net Core 2. Experience with database version control systems. 3. Proficiency in Microsoft SQL Server Management Studio (SSMS) and pgAdmin. 4. Experience with backup and recovery procedures. Educational Qualifications BE/MCA/M Tech/B Tech Experience Level (If applicable) 4+ years of experience.
Job description We are looking for a dynamic and results-driven Paid Campaign Manager to join and lead our performance practice. In this role, you will drive performance marketing campaigns across platforms, including Q-commerce, Amazon, Flipkart, Meta and Google. Experience: 2-5 years in performance marketing. E-commerce experience is a plus. Key Responsibilities: Develop and implement comprehensive performance campaigns on including Q-commerce, Amazon, Flipkart, Meta and Google. Utilize your strategic mindset to optimize campaign performance, driving engagement, conversions, and ROI. Collaborate with cross-functional teams to integrate digital campaigns seamlessly into holistic marketing strategies. Analyze campaign data and leverage insights from various platforms to refine strategies and enhance performance. Stay abreast of industry trends, platform updates, and emerging technologies to propose innovative campaign solutions About you 2-5 years experience in handling paid campaign ad budgets > INR 20 lakhs monthly Excellent e-commerce digital campaign experience. Deep understanding of Google Analytics and other search analytics tools. Strong analytical skills with the ability to interpret campaign data and draw actionable insights. SEO experience is good to have. Conducting keyword research, on-page optimization, and technical SEO audits to ensure site discoverability. Exceptional project management and organizational abilities. Effective communication and collaboration skills. Certifications in Meta, Data Analytics and Google Analytics are a plus.
Responsible for ensuring overall HR compliance with respect to labour and regulatory matters in a manufacturing / factory environment. Handling manpower strength of 1500+ spreading in PAN India. Person with thorough understanding of compliance laws and interpret with diversity of business spread in different geography, as well as providing adequate communication to key managers and employees about such laws. Role & responsibilities Liaison with Govt. Authorities connected to Labour & Regulatory on regular basis. Handling external third-party compliance audits of customers (SMETA, WRAP, SCS, WCA, BSCI, HIGG, etc). Adherence of all related statutory compliance and submission of periodical returns under various laws i.e.: State & Central Pollution Control Board, Hazardous Waste Management, Contract Labour (R&A) Act, Bonus Act, Gratuity Act, EPF Act, ESIC Act, Shops & Commercial Establishment Act, Maternity Benefit Act, and other applicable laws. Contract Labour Management (end to end) Transportation, Canteen, and Security administration. Attending and managing due diligence and internal audit (by EY, PWC, ERM, etc). Monitoring Statutory Compliance as per timeline (monthly/quarterly/half-yearly/annual). Preferred candidate profile Behavioural Result oriented Excellent communication skills Good Interpersonal skills Strong core values & highest level of integrity Quick decision maker Functional Rapport building Good Negotiator Systems approach and methodical working Must be good with handling data & analysis of the same Travelling to PAN India locations
Job Description Key Responsibilities 1. Responsible for development of Business plans & sales funnel for the Smart Cards / Metal cards in the assigned global markets 2. Responsible to achieve the Revenue, DSO & SFI targets. 3. Develop and drive Export business to evaluate potential International Markets by analysing the Market, Customer, Competition, and regulatory environment and deliver high quality Business Plan Reports and achieve the set targets. 4. Build clear sales funnel in the region with visible Revenue generation. 5. Evaluate all the existing contacts & identify the potential prospects by understanding the Market through the Internet, Business Contacts, and Trade Fairs etc. 6. Ensure adherence to the Country Specific terms & conditions and rules & regulations. Update self & team with the delivery requirements, commercial terms, and payment terms. 7. Ensure coordination with: - Pricing / Costing department to get competitive prices for every inquiry. - Operations department to ensure smooth execution of each export order as per the quality parameter specified by the customer and delivery as per the schedule. - Accounts department for proper documentation & billing & for further process - Collection & receivables team for the payment follow-up 8. Implement sales and distribution plans to meet customer requirements. 9. Execute marketing efforts and reaching regular sales targets by 10. Carrying out market research activity in chosen export markets 11. Providing global Market intelligence and competitor activity repots to concerned higher authority. 12. Must be comfortable to travel regularly as it is crucial to build relationship in the market. 13. Manage CRM, internal and external communications. 14. Branding and image building.
About the Role As part of The Manipal Groups central Corporate Strategy team, you'll work as a strategy partner with our operating companies identifying growth opportunities, evaluating strategic bets, and helping bring them to life. Whether its launching new business lines, exploring international expansion, evaluating acquisitions and joint ventures, or helping scale high-potential ideas this role offers a front-row seat to the critical strategic decision making. What Youll Do Partner with Business Leaders : Work closely with leadership teams across group companies to identify and drive value creation opportunities. Research and Market Intelligence : Lead deep-dive market research, industry benchmarking, and competitive analysis to inform strategic decisions. Business Evaluation & Incubation : Identify and assess new growth ideas, validate business models, and help incubate initiatives from zero to scale. Investments & Partnerships : Support evaluation of M&A targets, joint ventures, partnerships, and investment proposals end to end. Execution Support : Be a thought partner in executing key transformation projects, ensuring ideas translate into outcomes. Strategic Planning : Contribute to long-term strategic planning and annual goal-setting cycles for group businesses. Financial Insights : Build financial models and analyze business performance using financial statements and KPIs. Fundraising Support : Assist with fundraising activities when required, from due diligence to pitch preparation. What Makes You a Great Fit You think beyond the obvious and enjoy solving complex problems. You're equally comfortable talking to senior leaders and rolling up your sleeves to get into the weeds. You can connect dots across industries, markets, and business models. You balance creativity with analytical rigor — and care about doing what’s right, not just what’s easy. What You Bring Must-Have Skills Strong command over primary and secondary market research Experience in market sizing and business model evaluation Sound knowledge of financial statements and accounting principles Hands-on expertise in financial modeling Ability to create clear, compelling stories for respective businesses Preferred Soft Skills First-principles thinker with a bias for action Strong problem-solving and storytelling ability Excellent relationship-building and stakeholder management skills High learning agility and a natural curiosity about businesses and industries
Job Description Key Responsibilities 1. Performs risk assessments, internal audits, and tests to ensure proper functioning of data processing activities and security measures and ensure all observations are closed on time with proper evidence. 2. Performs application, server, DB users access rights review on monthly/quarterly basis and reports to get appropriately approved by management. 3. To ensure all platform like network, server, application, database audit logs are stored for one year. Also, to ensure the logs review done on daily and monthly basis for the critical devices and applications. 4. To ensure all external ASV/VA scan, internal VA scan, internal, external, application penetration tests, Segmentation PT are performed on scheduled time and also to ensure all critical, high and medium vulnerabilities tracked and closed within defined SLA 5. Performs policy procedures review on regular basis and to ensure process is followed as per the policy/procedure defined. 6. To ensure that the application change requests, incidents, problems tickets are tracked and reviewed on monthly basis and ensure all observations closed on time. 7. Perform review of assets like Applications, Software, Platforms, Mobile Applications, Database, Storage unit, Network and communication service, End User Devices and to ensure are documented by respective stake holder and reviewed. 8. To ensure Business continuity/DR Drill/Call tress/restoration tests are initiated and conducted as per client and internal requirement. 9. Perform Information security user awareness, BCP awareness training for all the users on regular basis. 10. To ensure that AV signatures are updated on daily basis and also to ensure that application-level patches, server level patches, Database patches and other mobile devices are patched on regular basis and deployment is tracked as per ISMS/PCI/Client compliance requirement. 11. Perform firewall rule set reviews on monthly / quarterly basis and to ensure all access rule justification are documented and insecure ports and services are closed. Desired Skills 1. CISM, CISA, LA- ISO 9001 & 27001, CEH, Exposure to Implementation of PCI-DSS, PCI PIN & PCI P2PE controls. 2. Demonstrated problem-solving and analytical skills. 3. Proficient, or able to gain proficiency with, a broad array of security software applications and tools. 4. Thorough understanding of computer-related security systems including firewalls, encryption, and password protection and authentication 5. Proficient in security testing tools, Microsoft Office Suite, Microsoft Excel, or related software. 6. Excellent verbal and written communication skills. Technical/Functional Proficiency Required 1. Assess risks to determine improvements for security policies and protocols. 2. Problem-solving skills. Experience Level (If applicable) 3-8 years of experience in computer systems with some specialization in computer and software security highly preferred.
Job Description: To assist in designing, coding, testing, and supporting ABAP [Advanced Business Application Programming] programs and reports to meet business requirements. Key Responsibilities Learns to develop, modify, and maintain ABAP programs, reports, and interfaces under the guidance of senior developers. Learns to assists in analyzing business requirements and translating them into technical specifications. Learns to participates in debugging, testing, and troubleshooting to ensure high-quality deliverables. Learns to support ongoing maintenance and enhancement of SAP applications. Learns to collaborate with functional teams to understand and implement SAP solutions. Learns to document, development work and adheres to coding standards and best practices. Learns to stay updated with new SAP technologies and ABAP programming techniques. Skills Required Teamwork with a "can do" attitude. Excellent oral and written communication skills Presentation skills Analytical ability Continual Learning Problem solving Result orientation Planning, organizing, Directing. Innovation and Creativity Ability to communicate effectively with business and technical stakeholders Technical/Functional Proficiency Required Computer Programming Analytical Ability Logical Reasoning Experience Level (If applicable) 0-3 years of total experience with a good aptitude and programming knowledge
Role & responsibilities Coordinate procurement of raw materials and consumables as per production requirements. Monitor inventory levels and ensure stock availability without overstocking. Liaise with vendors and suppliers for timely delivery and quality assurance. Track and manage inbound and outbound logistics to ensure on-time deliveries. Maintain accurate records of purchases, inventory, and shipments. Collaborate with production, quality, and sales teams to align supply chain activities with business goals. Identify and resolve supply chain bottlenecks or delays. Support continuous improvement initiatives in supply chain processes Qualifications and Skills: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field. 2 - 4 years of experience in supply chain or logistics, preferably in printing or manufacturing industry. Strong analytical, communication, and negotiation skills. Proficiency in MS Excel and ERP systems (SAP knowledge is a plus). Ability to multitask and work in a fast-paced environment.
Role & responsibilities Plan and coordinate the dispatch of finished goods as per delivery schedules. Prepare and verify dispatch-related documents such as invoices, delivery challans, and transport permits. Liaise with transporters, couriers, and internal teams to ensure timely pickup and delivery. Monitor and update dispatch status in the system and share regular reports with stakeholders. Ensure proper packaging, labeling, and documentation of all outgoing shipments. Maintain records of dispatches, vehicle movements, and related costs. Address and resolve any issues related to delayed or incorrect deliveries. Ensure compliance with company policies and statutory regulations during dispatch operations. Qualifications and Skills: Bachelors degree or diploma in Logistics, Supply Chain, or a related field. 2 - 3 years of experience in dispatch/logistics, preferably in the printing or manufacturing industry. Good knowledge of dispatch procedures, transport coordination, and documentation. Familiarity with ERP or dispatch tracking systems. Strong organizational and communication skills. Ability to work under pressure and manage multiple shipments simultaneously.
Job Description : Dynamic and experienced Key Account Support who will be focused on customer loyalty and building close long-term client relationships right from onboarding to day-to-day operations, ensuring exceptional customer experiences. The ideal candidate will possess robust leadership skills with hands-on experience in industry operations, a customer-centric mindset, and the capacity to analyse data to drive continuous improvement of the customer experience. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service. Key Responsibilities 1. Analyze existing customer success processes and workflows. 2. SPOC for overseas Customer Service. Coordinating and following up the marketing team (KAM) for artwork and PO also supports the Sales team in achieving revenue targets. 3. Will act as a single point of contact and maintain strong relationships with clients. If required, he/she must visit customers. 4. Collect feedback from customers and identify the areas of improvement. 5. Coordinate with the internal and external team: Coordinating with overseas customers about artwork approval, schedule, execution of order, dispatch, delivery time, MIS, stock & initiate re-order. Extend the coordination to the internal team like IT, Product, Estimation, Production for new product launch and support. Working closely with the tendering team and supporting export tender documentation and submission. Correlation with accounts department for proper documentation, billing & payment follow-up. 6. Prepare regular reports of progress and forecast the potential business to internal stakeholders using key account metrics. Also maintain & report job/customer specific MIS. 7. Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility. 8. Resolve any issues and problems about service, quality, dispatch faced by customers and deal with complaints to maintain trust and long-term relationship. 9. Develop and execute strategies to drive customer satisfaction, loyalty, and retention rates. 10. Continuous Product improvisation as per industry trends. 11. Ensure quality of practice meets contractual requirements, legal obligation and organizational policy and procedures. 12. Conduct regular meetings with customers to present and discuss data analysis, including Turnaround Time (TAT) analysis and article delivery status. Carrying out market research activity in chosen export markets Providing global Market intelligence and competitor activity repots to concerned higher authority. Manage CRM, internal and external communications. Branding and image building. Handle any other responsibilities that may be assigned to you from time to time. Skills Required Strong analytical and problem-solving skills with a focus on customer-centric solutions. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Experience in working with cross functional teams effectively. Proactive approach is necessary. Data Analysis and reporting. Project & Task Management skills. Technical/Functional Proficiency Required MS Office, Power Point & Excel Proficiency in data analysis and reporting tools like Power BI is a plus Understanding Geography of Respective continent & regulations Product / Solutions Knowledge Knowledge of Customs legislations & export procedures Domain expertise Written & verbal communication. Budgeting & Marketing skills Educational Qualifications Bachelor’s degree in relevant fields. Master’s degree will be a plus. Experience Level (If applicable) 2+ years’ experience in operations and customer success. Liaison with Customers, Overseas Partners, Agents, Vendors, Industry Forums, Senior Management, Operations, Pricing / Costing Team, Tendering Team & all other concerned Departments
Scope : Maintaining offline reports of international travel expenses and related reimbursements. Verifying and processing travel claims in compliance with internal policies. Coordinating with the Legal team for timely renewal of vendor agreements. Supporting travel services including ticket issuance, boarding pass generation, and hotel confirmations etc. Objective : To Maintain offline records of expense pertaining to customers, consultants , auditors & international travel expenses, and reimbursement status. Checking and verifying employee travel claims and travel advance settlements on timely manner. To help us in keeping travel-related records organized and up to date.
Job Description A Tele-caller in a collections department, often called a Collection Tele-caller or Collections Executive, is responsible for contacting customers with overdue payments to initiate the collection process. This role involves making outbound calls, negotiating payment plans, and ensuring timely recovery of outstanding dues while maintaining positive customer relationships. Key Responsibilities 1. Outbound Calling: Making a high volume of calls to customers with overdue accounts to inform them about their outstanding balance and payment options. 2. Negotiation: Working with customers to establish feasible repayment plans and settlements within company guidelines. 3. Payment Follow-up: Tracking and following up on promised payments to ensure timely collection and minimize further delays. 4. Customer Interaction: Handling customer inquiries, addressing concerns, and resolving payment-related disputes in a professional and courteous manner. 5. Record Keeping: Maintaining accurate records of all customer interactions, payment arrangements, and follow-up actions in the company's system. 6. Compliance: Adhering to all relevant company policies, legal regulations, and ethical guidelines related to debt collection. 7. Escalation: Identifying and escalating complex cases or disputes to the appropriate internal departments or supervisors when necessary. 8. Meeting Targets: Achieving individual and team collection targets as set by the management. Skills Required 1. Communication Skills: Excellent verbal and written communication skills are essential for effective interaction with customers. 2. Negotiation Skills: Ability to negotiate payment plans and settlements that are beneficial to both the customer and the company. 3. Customer Service Orientation: A customer-focused approach to handling calls and resolving issues. 4. Persuasion Skills: The ability to persuade customers to make payments while maintaining a positive relationship. 5. Problem-Solving Skills: Ability to identify and resolve customer issues related to payments. 6. Persistence: A persistent attitude to follow up on payments and ensure timely collection. 7. Computer Literacy: Proficiency in using computer systems, including CRM software and other relevant tools. 8. Product Knowledge: Understanding the company's products and services, particularly those related to the outstanding payments Technical/Functional Proficiency Required 1. Basic computer skills, including data entry 2. Familiarity with CRM systems, are usually required.
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