Vodafone Idea Limited logo

Manager - UAT Circle Team Member

3 - 5 years

0 Lacs

india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

telecom business insights brs-frs drafting comprehension demand management servicing platform project management billing system uat experience process understanding

Work Mode

On-site

Job Type

Full Time

Job Description

Role

Circle UAT Team Member

Job Level/ Designation

M1

Function / Department

Customer Service - Circle

Location

Circle

No of Positions

18

Job Purpose

This role would be a link between the circle and the UAT PF factory team and would support the UAT team member in the process factory with timely testing of scenarios at the circle level, completion of test cases and submission of UAT artifacts and trackers, to ensure timely and smooth implementation of new development and reduction of customer complaints.

Key Result Areas/Accountabilities

  • Circle UAT team member will be responsible to support testing of scenarios which are identified by UAT process factory,
  • for location specific products,
  • network testing,
  • Usage / Roaming scenarios, etc.
  • Timely completion of UAT test cases in co-ordination with circle and process factory teams
  • Circle UAT team member would ensure timely submission of UAT artifacts along with tracker to UAT process factory.

Core Competencies, Knowledge, Experience

  • Core competencies - Project management, , Demand management, BRS-FRS drafting & comprehension
  • Knowledge Servicing platform, Billing system, Process understanding & Telecom business insights.
  • Experience telecom operations of at-least 3-4 years, with system support/UAT experience of 1-2 years.

Must Have Technical / Professional Qualifications

  • Graduate or MBA with a min 4-5 years of experience in customer service.
  • Technical / professional qualifications PMP certification is an advantage.

Who Can Apply

  • Circle colleagues performing UAT activities are only eligible to apply.

Role

Circle UAT Team Member

Job Level/ Designation

M1

Function / Department

Customer Service - Circle

Location

Circle

No of Positions

18

Who Can Apply

  • Circle colleagues performing UAT activities are only eligible to apply.

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