Manager-Service Ops

Role

Job Level/ Designation

Function / Department

Location

Job Purpose

Key Result Areas/Accountabilities

• Accountable for end to end Enterprise customer experience management at circle.
• Acts as a SPOC to manage escalation for all Service Operations and maintain committed SLA's of uptime for enterprise customers.
• Lead a team that delivers and maintains fixed line services as per committed TAT and SLA's for Enterprise customers.
• Undertaking service improvement plans to .provide customer circuit uptime improvement in a timely manner
• Governance of MS partner & Off-net service providers
• Engagement with cross functional team as well as NOC team
• Maintenance, Tracking and release of AMC POs for 3rd party and circle vendors
• Different type of network consolidation project execution as per given timeline
• HSW & PTW compliance
  

Core Competencies, Knowledge, Experience

• Different type of UBR product knowledge & hands on experience
• ECI & Huawei NMS knowledge is must
• Different type of IP device hands on experience like CISCO, Nokia & Huawei (CCNA/CCNP)
• Experience of working in a Telecom service delivery / Operations function
• Experience with Data Networking platforms and Enterprise products & services
  

Must Have Technical / Professional Qualifications

• B-Tech Electronics and Telecommunications with 5+ years of experience in the field of enterprise customer operation, project management, Data Communications, Telecom and networking