Manager, Process Mapping Specialist

You will be accountable to support new and optimized marketing operations processes by delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts. The outcome of your work should result in clear, consistent, and efficient ways of working. Analyzing change proposals to assess impact across each step of a process, including inputs, outputs, and activities will be one of your key responsibilities. You will apply Six Sigma methodologies to identify inefficiencies in existing processes and create detailed process documentation such as process maps, SOPs, and operational workflows to ensure alignment with business goals. Additionally, you will collaborate with cross-functional teams on multiple projects to support successful change adoption and control monitoring processes. Your role will also involve participating in daily SCRUM meetings to proactively identify opportunities for operational efficiency improvements based on team feedback and metrics analysis. To be successful in this role, you should possess a 7-year BA/BS degree or equivalent and have experience in Process Management Engineering or as a certified Project Manager. Knowledge of Six Sigma Agile/SCRUM methodologies is a plus, along with familiarity with marketing technology products such as Web, Drupal, SFMC, Cvent, RMM, Social Paid Media, and Digital Trust. Proficiency in various office applications and fluency in the English language are essential requirements for this position. Novartis is committed to creating an inclusive work environment and diverse teams that represent the patients and communities served. If you require any reasonable accommodation due to a medical condition or disability during the recruitment process, please reach out to [email protected] with the details of your request and contact information. Join the Novartis team and be part of a community of smart, passionate individuals dedicated to making a difference in patients" lives. Collaborate, support, and inspire each other to achieve breakthroughs that impact lives positively. Explore the opportunity to create a brighter future by visiting https://www.novartis.com/about/strategy/people-and-culture.,