Manager- PBL(Pilot Plant)

ROLE:-

Resolve customer complain

• To ensure technical support to QC, Production, for Quality complaint.
• To coordinate with Marketing for need of business/customer development requirements.
• To ensure Customer complaint is resolved in shortest possible time (Target: Max 1 month) and ensure all 4 factors are adequately closed.
• Disposal line action
• Corrective Action taken / planned
• Preventive action taken/ planned
• Root Cause Analysis

To visit customers to resolve complaint, if complaint is serious in nature. In this process, understand as to how customer is carrying out application. Prepare a data base on application of a particular product and its application

• Organise CAPA meetings for review. Prepare the minutes and circulate

Timely generation of MIS for MRM review

• To ensure timely preparation of PBL: (a) MRM (b) Review Meeting

Technically support completion of corrective action to liquidate SM / NM / NC / FG & RMs to make it saleable

• To workout, implement & monitor to transform Non-Moving /Non-standard material to saleable products in the same business line or across all the available business lines.
• To follow up with marketing for final realisation of values from these materials.

To improve knowledge & skill through training

• To attend important seminars/conferences for self & team members. Ensure completion of training programmes as identified for skill development with the support from HR & Management.
• To upgrade resources and ensure most effective resource utilisation.

Requirement: -

Interpersonal Skills

• Demonstrated strong leadership, team building and advanced coaching skills
• Demonstrated ability to motivate people, assess and develop employee skills
• Ability to work with teams and lead decision-making processes in a team environment
• Excellent interpersonal communication and listening ability

Management Skills

• Excellent planning and organisational skills, with the ability to balance NSBM correction & customer complaint correction
• A strong ability to be adaptable and flexible
• Strong analytical and decision-making skills
• Highly motivated, results oriented, driven