ROLE:- Resolve customer complain To ensure technical support to QC, Production, for Quality complaint. To coordinate with Marketing for need of business/customer development requirements. To ensure Customer complaint is resolved in shortest possible time (Target: Max 1 month) and ensure all 4 factors are adequately closed. Disposal line action Corrective Action taken / planned Preventive action taken/ planned Root Cause Analysis To visit customers to resolve complaint, if complaint is serious in nature. In this process, understand as to how customer is carrying out application. Prepare a data base on application of a particular product and its application Organise CAPA meetings for review. Prepare the minutes and circulate Timely generation of MIS for MRM review To ensure timely preparation of PBL: (a) MRM (b) Review Meeting Technically support completion of corrective action to liquidate SM / NM / NC / FG & RMs to make it saleable To workout, implement & monitor to transform Non-Moving /Non-standard material to saleable products in the same business line or across all the available business lines. To follow up with marketing for final realisation of values from these materials. To improve knowledge & skill through training To attend important seminars/conferences for self & team members. Ensure completion of training programmes as identified for skill development with the support from HR & Management. To upgrade resources and ensure most effective resource utilisation. Requirement: - Interpersonal Skills Demonstrated strong leadership, team building and advanced coaching skills Demonstrated ability to motivate people, assess and develop employee skills Ability to work with teams and lead decision-making processes in a team environment Excellent interpersonal communication and listening ability Management Skills Excellent planning and organisational skills, with the ability to balance NSBM correction & customer complaint correction A strong ability to be adaptable and flexible Strong analytical and decision-making skills Highly motivated, results oriented, driven

1. : Responsible for all kinds of lab activities such as synthesis, purification process, analysis, product testing with in-hand expertise for any product related to R&D as he is well experienced now after two and half year. 2. : He was mostly associated with new product development as high waxy crude Oil PPDs,FIOD MT-04, WCP 1506, WCP 1515, WCP 1505M and Lubricity improver EC5725A on the lab-scale. 3. : Currently, he is involved in the analysis of some market standard downstream products, formulation related activities based on the PPD and sample packing and forwarding activities. 4. : In terms of technology, he has no such experience on the commercialization of products. Only he has done some lab reactions carried out on the modification of PDL 96 / PDM 2014 and EC5725A. Additionally, he was involved in pilot scale trials on the WCP series ongoing project. 5. . It is not a competitor organisation with our Oilf-ield products. He is going to the food industry related to formulation / speciality development. Must be Post Graduate in M.Sc in Polymer.