Manager Operations, NBFC

As an Operations Manager, you will play a crucial role in enhancing and expanding the core operations of the company. Your responsibilities will include overseeing the entire loan lifecycle, setting up efficient systems, and ensuring compliance with regulatory standards. Your expertise in lending operations and customer service will be key to your success in this role. Key Responsibilities: - Manage the implementation and setup of the Loan Origination System (LOS) and Loan Management System (LMS). - Supervise the entire loan process from application submission to post-disbursal servicing, including documentation verification, KYC/C-KYC checks, underwriting coordination, and disbursal. - Collaborate with various teams like credit, legal, compliance, and technology to ensure smooth and compliant operations. - Develop and enforce Standard Operating Procedures (SOPs) aligned with RBI guidelines and industry best practices. - Coordinate with the finance team to monitor fund movements and ledger entries. - Define Service Level Agreements (SLAs), monitor performance, and ensure accountability. - Identify opportunities for process optimization to improve Turnaround Time (TAT), accuracy, and cost-efficiency. - Generate and maintain MIS reports, operational dashboards, and trackers for leadership assessment. - Provide backend support for customer inquiries, service requests, grievance redressal, and account statements. - Implement SOPs for customer onboarding, servicing, and complaint resolution. Preferred Technical Skills: - Proficiency in MS Excel for operational tracking and reconciliation. Key Skills: - Ability to design processes and establish SOPs. - Strong coordination abilities with cross-functional teams and external partners. - Preparedness for operational audits and adherence to compliance standards. - Excellent verbal and written communication skills. - Up-to-date knowledge of RBI's digital lending and data governance regulations. About the Company: You will be joining a newly established NBFC with a focus on providing credit to MSMEs and underserved retail borrowers in India. The company aims to build a modern lending platform that offers responsible credit at scale. The parent company, AVANA Companies, based in the U.S., specializes in lending to niche industries like hospitality, construction, and Commercial Real Estate (CRE). Their commitment to knowledge and service excellence ensures positive outcomes for borrowers and investors. Founded in 2002, AVANA Companies has originated loans exceeding $6.5 Billion and managed assets worth $1 Billion. Operating from Glendale, Arizona, the company values innovation and a culture of excellence. Why Join Us - Contribute to establishing the compliance framework of a purpose-driven NBFC. - Collaborate closely with founders and contribute to strategic decision-making. - Gain exposure to legal, lending, and regulatory environments. - Be part of a governance-focused culture that fosters long-term, sustainable growth.,