Manager - Operations Excellence

Job Description

Quality role- Operations Excellence Experience : 8 + yrs Key skills: ITIL (mandatory) , Quality, Audit, QMS, Lean Six Sigma, Process Improvement. Location: Gurgaon client location (Manesar) Shift: General shift (5 days working from office) Mode: EML (Fulltime) Should be able to identify projects as per business needs and draft appropriate business case, problem statement and goal statement - drive GB projects and mentor GB team members for execution and completion of project - forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project - understand the requirement of the standard - define processes as per standard requirement - define audit checklist - train resources on auditing as per audit checklist - identify gaps in implementation and device fixing of gaps Should be able to - identify new measurement parameters for processes to measure and improve on process performance - review with internal and external customers on data behavior and patterns - analyze audit reports and drive enhancements in process to make process fool-proof - review internal/external escalation to redefine audit control points - enhance on audit process to drive process compliance - conceptualize on new processes as per business requirement - conduct FMEA on process to ensure that control points are built in the process - enhance processes by make it more lean