Manager - Medical Information Call Center (MICC)

Qinecsa Solutions

9 - 14 years

18 - 25 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

micc pharmacovigilance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities

Monitors the project closely throughout the engagement with the customer and keeps close contact with customers.
Record, maintain and track the metrics for team members as well as project performance
Ensure compliance with applicable client procedures and defined KPIs for all services.
Initiate internal deviations and escalate in case of miss in KPIs
As a leader of people and teams, manages the teams expectations and their growth within the organization and recruits and selects the right resources for the project and preparation for client interviews .
Responsible to provide feedback and career guidance to his team members, assess their performance and conduct appraisals accordingly.
Ensure proper project execution and minimize risk on the project • Prepare for regular and ad hoc project review meetings • Ensure that project team members are appropriately trained on all project SOPs, guidelines and documents as required .
Liaise with the Engagement Manager on project deliverables and SLA Performance.
Prepare and first point of contact while executing Business Continuity Plan.

Secondary Responsibilities:

Maintain quality service and departmental standards by reading, understanding, and adhering to organizational standard operating procedures (SOPs) .
Assisting in establishing and enforcing departmental standards.

Contribute to team effort by:

Working with internal staff to resolve issue
Exploring new opportunities to add value to organization and departmental processes
Helping others to achieve results
Performing other duties as assigned.

Additional Skills

Strong motivational skills and abilities, promoting a team-based approach.
Strong interpersonal and communication skills, both verbal and written
Strong organizational and leadership skills
Goal-oriented
Ability to maintain a professional and positive attitude

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