Manager - IT Operations & Infrastructure

About The Company

• Design, implement, and manage Active Directory Domain Services (AD DS) in large enterprise environments.
• Lead AD architecture, forest/domain design, trust relationships, and site topology.
• Handle complex AD troubleshooting including replication issues, authentication failures, DNS-related problems, and GPO conflicts.
• Perform AD health checks, risk assessments, and remediation planning.
  

• Manage and troubleshoot Group Policy Objects (GPOs), OU structure, delegation models, and fine-grained password policies.
• Implement and support Privileged Access Management (PAM), tiered AD model, and secure admin workstations.
• Ensure compliance with least privilege and security best practices.
  

• Integrate AD with Azure AD / Entra ID, ADFS, LDAP, and third-party applications.
• Support hybrid identity setups including Azure AD Connect, PTA, and SSO.
• Work on AD migrations, domain/forest consolidation, and version upgrades.
• Manage and troubleshoot Certificate Services (AD CS) and authentication protocols (Kerberos, NTLM).
  

• Investigate and resolve security incidents related to AD.
• Implement hardening standards, baseline policies, and security monitoring.
• Support audits and ensure AD compliance with internal and regulatory standards.
  

• Develop and maintain PowerShell scripts for AD automation, reporting, and bulk operations.
• Optimize operational tasks and reduce manual interventions.
  

• Act as L3 escalation point for critical incidents and P1/P2 issues.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Review and approve change requests related to AD and identity services.
• Mentor L1/L2 teams and provide technical guidance.
  

• Active Directory (AD DS, DNS, GPO, Sites & Services)
• Azure AD / Entra ID & Hybrid Identity
• ADFS, LDAP, SSO
• Windows Server (2016/2019/2022)
• PowerShell scripting
• AD Security & Hardening
• Troubleshooting replication, authentication & DNS