Manager - DSMG Recovery Pool 1171+ DPD - Jodhpur - Utsav Plaza - J Grades

Job Summary:

The Collection Officer - Recovery Pool - 1171+ DPD is responsible for managing and recovering severely delinquent accounts (1171 days past due and beyond). The role involves direct interaction with customers, legal follow-ups, asset tracing, and coordination with legal and repossession teams to maximize recoveries.

Key Responsibilities:

Manage and prioritize a portfolio of accounts that are over 1171+ days past due.

Contact customers via phone, email, and field visits to recover overdue payments.

Negotiate repayment plans, settlements, and other recovery options with defaulters.

Coordinate with legal teams on litigation and recovery proceedings.

Identify, recommend, and follow up on legal and repossession actions where necessary.

Liaise with external agencies (collection agencies, legal firms, etc.) for recovery efforts.

Maintain accurate records of communication, payment arrangements, and recovery status.

Conduct skip tracing and asset verification to locate absconding customers.

Prepare monthly reports on recovery performance and provide insights for process improvement.

Ensure compliance with regulatory and company policies during all recovery activities.

Qualifications & Requirements:

Bachelor's degree in Finance, Business Administration, or related field (preferred).

Minimum 3-5 years of experience in collections, preferably in recovery or write-off pools.

Experience handling hard bucket delinquency cases (especially over 1000+ DPD accounts).

Strong negotiation, persuasion, and interpersonal skills.

Good knowledge of legal recovery processes, repossession laws, and credit risk management.

Proficient in MS Office and collection management systems (CMS).

Ability to work independently under pressure with minimal supervision.

Willingness to travel for field visits or court-related matters.

Key Competencies:

Assertiveness and resilience

Customer empathy balanced with business acumen

Analytical thinking and attention to detail

Strong organizational and documentation skills

Ethical conduct and confidentiality

KPIs (Key Performance Indicators):

Recovery rate on 1171+ DPD accounts

Number of accounts closed through settlement/legal recovery

Reduction in outstanding NPA (Non-Performing Asset) pool

TAT (Turnaround Time) for closure of cases

Legal coordination effectiveness