Manager - Central Card Embossing

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading in-house and vendor resources managing Card plastic procurement, Inventory Management, Coordinating with NAU Team, Embossing Team and vendors for control over any risks of possible shortage of plastics of any variants. Keeping track of New, replace and renew cards consumption regularly. The role also involves managing card and embossing vendor partners, delivery of consignment tracking and creating demand supply analytics on inventory management to enhance process efficiencies and meeting with any possible shortage in future.

Role Accountability

1. Manage end to end physical card plastic inventory and timely delivery including priority delivery
2. Track delivery at all stages of Card life cycle and conduct analysis of delivery metrics (Procurement TAT, Consumption rate, Ageing TAT etc.) to improve process efficiencies and mitigate emergency situation of shortage
3. Review and monitor the daily QC check list and ensure compliance basis the defined parameters
4. Ensure adherence to SOP and BCP by all vendors and timely submission of BCP completion reports
5. Coordination with different stakeholders including Sales, Marketing, NAU and others for determining quantity, quality, art work and other critical areas.
6. Prioritizing and initiating timely PO process with rationalization of segment wise procurement requirement
7. Ensure timely setup of new pin codes (locations) on the sub system post rigorous testing
8. Analyze vendor efficiencies in delivering to various pin codes to fine tune allocation in the system and minimize delivery TATs
9. Ensure successful implementation of digitization efforts - increased usage of digital tools and adoption of RPA process
10. Oversee adherence to data security measures at all vendor operations scope at their facilities
11. Ensure adherence to budget as agreed in MOU and drive efficiencies to reduce cost
12. Manage vendor relationships and ensure timely reporting of all metrics and SLA adherence & recovery
13. Support internal and external processes and workflows, suggest improvements based on data analysis review SVCL and audit scores
14. Ensure all the data required data points are furnished in a timely manner internal/external auditors
15. Implement process changes along with documentation with all prerequisite approvals
16. Scan the market for industry best practices and conduct trend analysis of internal performance metrics to come up with innovative solutions to enhance process efficiencies
17. Ensuring adherence to internal and regulatory guidelines

Measures of Success

1. Cost reduction as per MOU
2. 100% recon basis the agreed SOP with all relevant SPOCs
3. Control over complaints
4. There should not be adverse observations in internal/external audits
5. No. of process enhancement initiatives recommended
6. Timely and accurate vendor billing
7. Positive voice of stakeholders and voice of customers
8. Adherence to operational SLAs and penalty recovery
9. Vendor productivity levels within agreed thresholds
10. No stockout scenarios impacting BAU

Technical Skills / Experience / Certifications

1. Vendor Management experience
2. Basic understanding of Vision Plus and Cardone systems
3. Knowledge of logistics industry landscape

Competencies critical to the role

1. Analytical Ability
2. Planning & Organizing
3. Stakeholder Management
4. Process Orientation

Qualification

Post Graduate/Graduate in any discipline

Preferred Industry

BFSI