Manager Business Services Fac APAC

About the Role:

The Manager FAC Business Services APAC is responsible for leading and developing the Facultative P&C Business Services team across the APAC region. This role partners with regional facultative underwriters and Desk Heads to support pre-underwriting activities, providing both strategic and operational guidance. The position requires deep expertise in Property & Casualty insurance and reinsurance products and markets, with accountability for delivering timely, accurate, and high-quality business processing and technical support to P&C facultative underwriters. The role involves overseeing teams across both onshore and offshore locations while driving strategic initiatives to enhance operational efficiency and underwriting accuracy.

Key Responsibilities

Team Leadership & Development

• Lead and develop the Fac P&C Business Services APAC team with accountability for delivery as per mandate and creating continuous impact for the business
• Develop and manage both onshore & offshore teams of Analysts & Underwriting Coordinators, supporting their career development & technical growth
• Foster collaboration, drive high performance, and promote continuous improvement through active leadership and effective stakeholder engagement
• Promote and develop strong Risk Awareness and Speak-up Culture within the team
• Upskill talent through hiring, developing, cultivating, and retaining the best talent
• Manage talent pipeline and maintain attrition within acceptable ranges

Operational Excellence

• Ensure consistent execution of core responsibilities, focusing on enhancing operational efficiency, promoting ease of doing business, and maintaining high standards of data accuracy and integrity
• Develop a sustainable operating model in collaboration with functional stakeholders (e.g., APAC Fac Desk Heads, Regional Teams, and other cross-functional teams)
• Oversee core underwriting support activities including submission handling, client due diligence (AML, ITC), CAT Modeling, costing, exposure analysis, and contract binder processes for Facultative P&C Single Risk business

Strategic Partnership

• Partner in Annual Business Plan on portfolio & strategy - coordinate with P&C Desk-heads for inputs on Core, Transactions, and Solutions
• Collaborate with Underwriting Heads on regional facultative initiatives
• Serve as a key member of the Business Operations Leadership team, contributing to Fac strategic initiatives and operational enhancements
• Work closely with Risk Management and Governance teams to proactively identify, assess, and manage operational risks

Transformation & Innovation

• Support Strategic Transformation projects to make Business Operations future-ready
• Actively lead & contribute to various regional & global projects, driving change and innovation
• Challenge existing processes constructively to drive continuous improvement

About The Team

The Business Services team is an integral part of the P&C Business Operations Unit, with a primary focus on delivering comprehensive support across the submission to deal on-boarding underwriting process. Team responsibilities span a wide range of critical activities, including processing underwriting submissions, conducting sanctions checks, CAT modeling, costing, contract documentation, endorsement handling, and the development of underwriting tools. We provide dedicated support to Facultative P&C Desk Underwriters across key markets, including Australia & New Zealand, South Korea, China, Hong Kong, Japan, Southeast Asia, and India. Operating as a cohesive and collaborative team, we are committed to deepening our reinsurance expertise, fostering continuous professional growth, and delivering exceptional service to our internal stakeholders.

About You:

Required Qualifications

• Minimum of 8-9 years of work experience in P&C Insurance or Reinsurance domain - preferably with experience in end-to-end Pre-Bind Underwriting process, Catastrophe Loss modelling, or costing support
• Team leadership experience (2-3 years) in the insurance/reinsurance industry
• University degree or equivalent qualification
• Excellent communication skills, both written and verbal, with a proven ability to convey complex ideas and recommendations clearly
• Strong analytical, problem-solving, and storytelling skills to effectively communicate findings and support decision-making
• Ability to navigate ambiguity, manage multiple projects, and drive effective decision-making in dynamic environments
• Results-driven with a proactive approach to challenging the status quo and delivering meaningful insights

Preferred Qualifications

• Familiarity with Asia Insurance/Reinsurance markets
• Experience working in multicultural environments and collaborating with colleagues across Europe, Asia, and the Americas
• Demonstrated scientific and technological curiosity, with a strong aptitude for innovation
• Experience in leading transformation initiatives and process improvement projects
• Self-motivated and curious, eager to explore new challenges and expand the scope of responsibilities